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Customer Service Representative - Germiston - Midvaal Recruitment

Description
A Customer Service Representative in the Water Treatment Industry plays a vital role in supporting clients by providing information, handling inquiries, and resolving issues related to water treatment products and services.
Key Responsibilities
Customer Support and Assistance
Respond to customer inquiries via phone, email, and live chat regarding product information, pricing, availability, and compatibility. Guide clients in selecting appropriate water treatment components based on their needs and applications.
Resolve product issues or complaints promptly and professionally, escalating to management or technical teams if necessary.
Order Processing and Tracking
Enter and manage orders in the system, confirming details and ensuring accurate delivery timelines. Coordinate with shipping and inventory departments to ensure timely and correct fulfilment of orders.
Track orders and provide regular updates to customers, handling any delays or adjustments.
Product Knowledge and Training
Develop in-depth knowledge of water treatment products and their applications. Provide clients with technical guidance on installation, maintenance, and troubleshooting.
Sales Support
Assist the sales team with lead generation, follow-ups, and preparing quotes. Upsell or recommend additional products when relevant to customer needs.
Documentation and Reporting
Maintain accurate records of customer interactions, transactions, and complaints in the CRM system. Generate periodic reports on customer feedback, product issues, and trends to help improve customer service and product offerings.
Collaboration and Communication
Work closely with technical support, sales, and product development teams to address complex customer needs. Relay valuable customer feedback to improve product development and service quality.
Qualifications and Skills
High school diploma or equivalent; additional education or certifications in customer service or water treatment is a plus. Experience: 1-3 years in customer service, preferably in a technical or manufacturing setting. Product Knowledge: Familiarity with water treatment processes or components is highly preferred.
Technical Skills: Proficient in CRM and order management systems; basic understanding of water treatment terminology. Counterfoil experience is a must.
Communication and Problem-Solving
Strong verbal and written communication skills. Ability to handle challenging situations calmly and professionally.
Key Competencies
Customer-focused mindset with a dedication to delivering excellent service. Strong organizational skills and attention to detail. Ability to work in a team-oriented environment and adapt to a fast-paced industry.
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Customer Service Representative
Mukuru- Johannesburg
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Customer Service Representative
Acttoday- Johannesburg
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Customer Service Representative
Advanced Call Center Technologies, LLC- Johannesburg
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customer service representative
Dante Personnel- Johannesburg
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Customer Service Representative
Full time Vibrant Visionaries Marketing- City of Johannesburg Metropolitan Municipality
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Customer Service Representative
Couch Outlet- Sandton
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Gorgias Technical Customer Service Representative
Wear The Shield- Johannesburg
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Customer Service Representative
The Employment Channel- Midrand
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Lead Customer Service Representative
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Customer Service Representative Midrand
The Employment Channel- Midrand
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Sales and product service Published: 2025-02-13 Customer Service and Sales Representative (CSSR
Sandvik Group- Kempton Park
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Internal Sales Representative
Time Personnel- Germiston
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Technical Sales Representative Germiston
The Wright Recruitment- Germiston
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Human Resources Recruiter
Interwaste (Pty) Ltd- Germiston
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Human Resources Recruiter
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Internal Sales Consultant
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Customer Experience Manager Alberton
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Sales Representative
Unique Personnel Ltd- East Rand