Cx Analyst - Johannesburg, South Africa - BASHR Recruitment

BASHR Recruitment
BASHR Recruitment
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
A well-esteemed Tech firm is looking to hire a qualified CX Analyst.

As a CX Analyst, you will be responsible for identification of dependencies for automation in line with defined customer narratives.

You will also be required to participate and contribute to solution design sessions.

-
Requirements:_

  • 8 years in Customer Experience Design (for process engineering and customer experience)
  • Minimum 5 years previous process modelling experience using known process modelling notations.
  • Experience in Agile SDLC environment User Experience and Interaction
  • Proficiency in Microsoft Office Suite
  • Previous experience / exposure to SAFe Agile methodology essential
  • Previous modelling experience using Sparx Enterprise Architect for process modelling considered an advantage.
  • Identification of personas as input to CX Design
  • Definition and documentation of successful customer outcome canvases
  • Definition and documentation of customer narratives in line with actual business scenarios
  • Identification of dependencies for automation in line with defined customer narratives

Qualifications:


  • Bachelor's degree in Computer Science or related field required.
  • Experience in Agile SDLC environment User Experience and Interaction
  • Proficiency in Microsoft Office Suite
  • Previous experience / exposure to SAFe Agile methodology essential
  • Previous modelling experience using Sparx Enterprise Architect for process modelling considered an advantage.

Job Types:
Temporary, Temp to perm

Contract length: 6 months


Salary:
R960, R1,000,000.00 per year
More jobs from BASHR Recruitment
See all jobs of BASHR Recruitment