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    • Junior Client Service Agent-4 - Johannesburg - Rmbwestport

    Rmbwestport
    Rmbwestport Johannesburg

    1 month ago

    Default job background
    Description

    Junior Client Service Agent Position

    A 50-word summary of the position is:

    We are seeking a Junior Client Service Agent to provide after-sales service in an inbound contact centre environment, ensuring client retention and compliance with strict regulations.

    Job Description

    To ensure client retention by providing exceptional customer service, handling multiple channels and brands, and adhering to quality service standards.

    This role involves delivering work processes according to defined quality standards, identifying and utilising opportunities to assess and improve own performance, and contributing to cost efficiencies through responsible resource utilisation.

    Responsibilities

    • Contribute to teamwork and inclusivity within the team.
    • Identify and utilise opportunities to assess and improve own performance.
    • Use technical know-how to identify, solve, and escalate problems.
    • Handle the after-sales process for multiple channels and brands to ensure client retention.
    • Ensure operational excellence through delivery of work processes according to defined quality standards.
    • Provide exceptional customer service when interacting with internal and external customers.
    • Deliver customer service through adherence to quality service standards.

    Qualifications

    • At least one year experience in a call centre.
    • Matric and higher qualifications.
    • Proficiency in multiple languages and cultures, especially Tswana, Tsonga, and Afrikaans.

    What We Offer

    • Opportunities to network and collaborate.
    • A challenging working environment.
    • Opportunities to innovate.

    Ideal Candidate

    • Digitally dexterous.
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