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    • Operations Director - Maintenance Services - Johannesburg - Ingenious personnel

    Ingenious personnel
    Ingenious personnel Johannesburg

    2 months ago

    Default job background
    Description

    Job Description

    We are seeking an experienced Operations Director to lead our Maintenance Services team at Ingenious Personnel Holdings.

    About the Role:

    • This dynamic position involves overseeing the day-to-day operations of our Aftermarket department, ensuring smooth and efficient workflow.
    • The successful candidate will be responsible for managing administrative tasks, supervising a team, and providing critical support to the department.
    • This role requires exceptional problem-solving skills, analytical abilities, and strong communication skills to interact with senior management and provide clear feedback.

    Key Responsibilities:

    • Managing Work in Progress (WIP), monitoring job closures, and ensuring all tasks are completed within set time frames.
    • Acting as the primary point of contact for debtors and ensuring timely resolutions of queries.
    • Ensuring accurate processing of creditor payments and managing the reconciliation of outstanding invoices.
    • Monitoring and improving labour recovery rates, tracking technician performance, and ensuring data accuracy.
    • Managing warranty claims and ensuring timely submission and recovery.
    • Providing leadership and support to the team, ensuring professional service delivery and high customer satisfaction.
    • Preparing detailed reports for management and stakeholders, including service schedules, KPA reports, and financial summaries.
    • Collaborating with other departments to drive efficiency and achieve company goals.

    Requirements:

    • A minimum of 5 years of experience in a similar supervisory role, preferably within the material handling or related industry.
    • A tertiary qualification or demonstrated success in a similar position.
    • Proficiency in the Kerridge system and advanced skills in MS Office (Excel, Word, Outlook).
    • Proven ability to manage multiple tasks, prioritize effectively, and work under pressure.

    What We Offer:

    • An estimated salary range of $90,000 - $120,000 per annum, depending on experience.
    • A competitive benefits package.
    • Ongoing training and development opportunities.
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