Customer Success Associate - Cape Town

Only for registered members Cape Town, South Africa

3 weeks ago

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Job summary

We're launching our South African office and inviting you to join us in simplifying knowledge sharing and transforming the EdTech landscape as part of our high-impact global team.

You'll get hands-on experience with the latest AI technologies, be trained on how to use AI to work smarter, and develop a future-proof skillset that will keep you ahead in the years to come.

As a Customer Success Associate you'll be a part of our Customer Success team, helping organizations get the most out of Easygenerator.

In this role, you'll play a key part in ensuring our customers feel supported and empowered from day one — guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.

Responsibilities

  • Proactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.
  • Deliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.
  • Partner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.
  • Continuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.
  • Represent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.
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