Duty Manager, Stellenbosch Hospitality R17 000pm - The Right Company
Description
DUTY MANAGER - STELLENBOSCH CAPE TOWN - R NEG
Our client, a 5* Property in Stellenbosch Cape Town are currently looking for a Duty Manager to join their team.
The purpose of the position is to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates.
Minimum Experience and Qualification Required:
Matric
National Diploma in Hospitality Management or similar qualification beneficial
Excellent organizational skills
Computer literacy (Word & Excel)
OPERA & Micros knowledge
Ability to work accurately under pressure
Excellent communication skills
Must be a self-driven individual
Must have - 3 years' experience is a similar position or 5 years supervisory position in a 4/5-star property
Good verbal and written communication skills in English
Additional Foreign language (beneficial)
Key Performance Objectives:
To assist, manage and oversee the daily operation of the Hotel
Maintaining and improving on the operating and service standards
Training and motivating F&B and Front Office personnel
Handling and resolving guest queries and complaints
Handle guest inquiries in a professional and effective manner
Ensure knowledge of hotel room categories and layout of the property
Ensure good knowledge of Fire, Life & Safety & Health procedures
Ensure knowledge of different offerings at the property
Assisting in the management of guest accounts
Operate the hotel's
Property Management System:
OPERA & Micros
Control & plan financial 7 operational; requirements such as, but not limited to:
Cash ups
Stock takes
Linen control
Operating Equipment
Staffing
Restaurant bookings and hotel reservations
Liaise effectively between departments
Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
*PLEASE NO TIME WASTERS*Please send updated CV in WORD together with a recent, professional head and shoulders photograph, current salary and recent references.
*PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE REQUIRED EXPERIENCE*WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE CAUSE FOR OUR NON-RESPONSE
Salary:
R17,000.00 per month
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