SAP Business Support Specialist Ot - Johannesburg, South Africa - Boardroom Appointments

Boardroom Appointments

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

9 Month Contract - Hybrid

Key Roles and Responsibilities:

Maintain the Integrity of the SAP PM Work Management Process
Focus is on Continues improvement rather than day to day incidents
Train Business users and SSAs on SAP changes
Take accountability for the Change Process in SysAid
If there are problems that the SSA cannot resolve they need to assist in resolving
Engage with manager, Business Process Custodian (BPC) and Regional Process Owners (RPOs) on continuous business improvement opportunities
Analyse business requirements, interpret and capture them in a business requirements document (BRD)
Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, Enduser documentation and User manuals
Identify gaps in current global/ local business processes and ensure optimisation
Assists the local SAP Support Analysts (SSAs) measure the SSAs effectiveness and facilitate any required training and support
Participate in regional governance structures
Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixes

Knowledge, Skills and Attributes:

Compliance to all process for all incidents, requests and changes (e.g. Manage Requirements, Critical Incident process etc.)
Effective Service Level Management:
Engagement Survey
Improvement Plan
Ensure all global and regional vendors deliver against all agreed SLAs
Ensure compliance to all IM policies and report on all matters pertaining to noncompliance
Ensure compliance to SOX, King IV and all other relevant governance requirements
Ensure full compliance to IM PMO processes (e.g. gate reviews etc.)
Living the Values
Maintain good interdepartmental relationships
Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings
Staff development via formal training where required
Strategic roadmap agreed with requested and initiatives delivered against expectation
Timeous completion of ad hoc requests
Timeously update, maintain and action all items on SysAid

Academic Qualifications and Certifications:

Bachelors or equivalent degree in Information Technology / Business Management / Finance
At least 5 years experience in SAP PM in similar role
Indepth understanding of the Asset Management and Supply Chain landscape
Experience in change management, system integration and solution design
Global experience

Skills Summary
Data Warehousing (DW), Financial Forecasting, Microsoft Office, Microsoft Power BI, Project Management, Service Models, Workflow Process