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  • Customer Service Manager - Cape Town - VirtuHire

    VirtuHire
    VirtuHire Cape Town

    2 weeks ago

    Default job background
    Description

    Are you an experienced Customer Service Manager with a proven track record in the gambling industry? We're looking for a dynamic leader to oversee our customer service operations and drive exceptional player experiences.

    Requirements


    Key Responsibilities:

    • Lead, mentor, and develop a team of customer service representatives to deliver outstanding support.
    • Implement and optimize customer service processes, ensuring efficiency and effectiveness.
    • Analyze customer feedback and metrics to improve service delivery and player satisfaction.
    • Stay updated on industry trends and regulatory requirements to maintain compliance and best practices.
    • Handle escalated customer issues and resolve them promptly.

    Requirements:

    • Minimum 5 years of experience in customer service management, with at least 2 years in the gambling industry.
    • Strong leadership and team management skills.
    • Excellent understanding of customer support tools and CRM systems.
    • Exceptional problemsolving abilities and a customerfocused mindset.
    • Knowledge of gambling industry regulations and best practices.

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