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- Lead, mentor, and develop a team of customer service representatives to deliver outstanding support.
- Implement and optimize customer service processes, ensuring efficiency and effectiveness.
- Analyze customer feedback and metrics to improve service delivery and player satisfaction.
- Stay updated on industry trends and regulatory requirements to maintain compliance and best practices.
- Handle escalated customer issues and resolve them promptly.
- Minimum 5 years of experience in customer service management, with at least 2 years in the gambling industry.
- Strong leadership and team management skills.
- Excellent understanding of customer support tools and CRM systems.
- Exceptional problemsolving abilities and a customerfocused mindset.
- Knowledge of gambling industry regulations and best practices.
Customer Service Manager - Cape Town - VirtuHire

Description
Are you an experienced Customer Service Manager with a proven track record in the gambling industry? We're looking for a dynamic leader to oversee our customer service operations and drive exceptional player experiences.
RequirementsKey Responsibilities:
Requirements:
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