Manager: Service Management - Johannesburg, South Africa - Elite Search and Selection

Elite Search and Selection

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Gauteng, Johannesburg

R R Annually Cost To Company
Role: Manager: Service Manager (ISP)

Location:
Johannesburg

A leading ISP/ICT company is looking for a Service Manager to determine, implement and refine their Proactive Service Management vision required to improve the entire customer journey.

This is an exciting role for a professional technical manager who is currently responsible for coordinating the delivery of services into key enterprise customers.

As the custodian of Service Management, you play a vital role in creating long-term health service provider / customer relationships, acting as the bridge between the client and their operational delivery teams.

The key responsibility of the Manager of Service Management is governance across all areas of their service including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of strategic & operational service management.

This is an exciting opportunity to help to shape the service delivery at this world-class company

Requirements:

Postgraduate Qualification
Bachelor's degree or higher diploma with qualifications in computer science, electrical engineering, telecommunication engineering, information technology and related fields.
Certificates, Licenses, Registrations: ITIL, Prince
ITIL & eTOM understanding
Process Mapping Methodology
8+ years' experience in the ICT sector
People management skills and proven track record of managing a high performance team within Service Management
Service Management & Understanding of Business processes
Understanding of business systems
Knowledge of Service Delivery and Service Support disciplines as defined under ITIL
Specialist knowledge in developing and maintaining ITIL policies and procedures
Detailed understanding of Supplier Management
Experience in defining and monitoring SLA's
Understanding of technical architectural issues
Excellent Communicator with a friendly and professional approach
Experience in implementing hardware and operational growth plans including rapidly scaling computational and network bandwidth to handle client growth together with continuous process improvements.
Knowledge of networking concepts and protocols to perform network status checks as part of normal surveillance activities.
Must have proven experience leveraging proactive incident & problem management to improve uptime and overall infrastructure service quality
For more information please contact:
Diane Schmucking