IT Administrative. Assistant - Cape Town, South Africa - SydSen Recruit
Description
Western Cape, Cape Town Region- Negotiable Monthly Basic Salary (Market related, Negotiable)
Our client is looking for a young organised, detail orientated individual with a passion for providing outstanding administrative support, to join their team as a
Mid-Level IT Administrative Assistant. In reporting to the IT Manager, this role provides comprehensive support and assistance, primarily focused on IT support ticketing and related IT arrangements.
Office working hours will be from 08:00 to 17:00 on weekdays.
- Our client offers a supportive IT work environment, opportunities for growth and a competitive salary package (depending on the relative IT experience)._
Minimum requirements:
- Matric
- Good verbal and written communication skills in English
- Minimum 2 years working experience in the related IT Admin field
- Residing in Cape Town
- Drivers license
Responsibilities:
- Follow up on IT support tickets, ensuring timely resolutions
- Liaise with the HR department for any ITrelated matters
- Conduct IT requisition checks and assist with ordering stock and equipment
- Prepare daily reports on ticketing activities
- Implement and maintain a system for tracking and labeling all assets
- Handle basic account creation and password resets
- Document issue resolutions to identify trends and improve response times in the future
- Follow up on tasks to ensure successful project completion
- Draft letters and coordinate the signing process, ensuring technical changes are incorporated when necessary
- Act as the first point of contact for logging issues and initiating support procedures
- Track and report the location of IT technicians
- Monitor and maintain minimum stock levels of notebooks, PCs, networking equipment, screens, printers, etc.
- Conduct daily checks as required
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- For more information please contact:
- Theresa Terblanche
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