- Career development with an international company where you can grow your career.
- Competitive remuneration package including good salary, bonus potential, benefits, and continuous learning opportunities.
- Company recognized as a great place to work in dozens of countries and one of the most admired companies in the world.
- Best big company to work for and best place to work for diversity, working mothers, female executives, and scientists.
- Manage stakeholders including key customers.
- Manage and coordinate Technical Service Team in close liaison with District Customer Experience Managers.
- Set and achieve Key Performance Indicators and customer satisfaction NPS scores.
- Actively participate in customer business reviews by providing reporting of service KPIs.
- Monitor instrument reliability and service costs, managing escalated service situations to assure timely resolution.
- Achieve Field Service Expense Plan.
- Manage spare parts inventory to assure service levels are maintained and inventory levels are controlled to Plan.
- Hire, train, coach, develop, motivate, and retain Technical Service Specialists.
- Implement area goals and incentive plans and perform PEx process for Technical Service Team.
- Assure service compliance with local and division quality and procedural requirements.
- Implement area service strategy to standardize and ensure consistency of outstanding service delivery.
- Success measured by service level achievement, customer satisfaction score (NPS), service KPIs, economic growth, and profitability per district.
- University degree or equivalent experience required. Bachelor's/Engineering degree in medical/electrical/mechanical or medical technology preferred.
- Ideal from IVD or Medical Devices; however, candidates from customer-facing field service backgrounds considered.
- Solid experience in customer service or technical support, or proven track record in a similar position supported by management and customer references.
- Successful engagement with C-Level and Top Management.
- People management experience with a proven track record - minimum 5 years managerial experience desired.
- Ability to travel daily (up to 80% time). Driving license B required.
- Fluency in English.
-
Team Lead de Landscaping
6 days ago
ORTHO-TEAM AG SpringsResumen de la descripción del trabajo: Somos increíbles cuidando a nuestros clientes y brindando un servicio excepcional de cuidado del césped y paisajismo residencial y comercial. Nuestro equipo está formado por personas increíbles como tú. · Descripción del trabajo · En Ground ...
-
Team Lead
6 days ago
Betway Group JohannesburgRole Overview · Spearhead our customer relationship team as a Team Lead, driving exceptional experiences for our clients and fostering a collaborative environment. · We are part of Super Group, a pioneering digital gaming company behind some of the world's leading Sports and iGam ...
-
Team Lead
6 days ago
Betway Group JohannesburgTeam Lead, Customer Relationship - Betway Premium · Kick-start your career in the online gaming world and experience the very latest in technology and innovation. · Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Spor ...
-
Team Lead
6 hours ago
Betway Group JohannesburgJob Profile Summary · We are seeking a passionate, experienced and knowledgeable Ecologist. The ideal candidate will possess a strong foundation in ecological principles and practices with substantial experience in the assessment and management of complex biodiversity-related pro ...
-
It Team Lead
3 days ago
Lm Brown JohannesburgJob Description · We are seeking a highly skilled Solution Engineer to join our team. · Key Responsibilities: · Presents and configures cutting-edge products for channel customers. · Provides technical support and resolves issues efficiently. · Trains technical staff to enhance t ...
-
Java Team Lead
6 days ago
Carlysle Talent Search - Centurion JohannesburgAbout the Role · We are seeking a strong Java Team Lead to join our team in Melrose Arch. As part of a top-notch team, you will be collaborative, flexible, and hands-on in designing and building software daily. This role offers exposure to management and leadership while allowing ...
-
Wellbeing Team Lead
6 days ago
Atrium HR Consulting Ltd JohannesburgWellbeing Team Lead Role · We are hiring a Wellbeing Team Lead to work remotely out of South Africa, due to continued growth. · This is a senior leadership position with responsibility for the strategic development, growth and operational excellence of Atrium's Wellbeing Pillar. ...
-
Warehouse Team Lead
4 days ago
Yellosa JohannesburgJob Description: · The Warehouse Team Lead will be responsible for the following key areas: · Operational Excellence: Supervise day-to-day production team operations to maximize productivity, ensuring efficient manufacturing, servicing, and repair of products and tools. · Technic ...
-
Microsoft Team Lead
6 days ago
University of Johannesburg JohannesburgMicrosoft Team Lead (P7) · This technical position will lead a team of IT professionals within the Infrastructure & Operations unit, focusing on Microsoft applications and server infrastructure to ensure a supportive and enabling environment. · Key Responsibilities: · Fulfil tech ...
-
service team lead
11 hours ago
Abbott Laboratories JohannesburgAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. · Working at Abbott · At Abbott, you can do work that matters, grow, and learn, care ...
-
service team lead
6 days ago
Abbott Laboratories JohannesburgAt Abbott, you can do work that matters. You will have access to career development with an international company where you can grow the career you dream of. · Career growth and learning are essential at Abbott. Our competitive remuneration package includes a good salary, bonus p ...
-
Team Lead CX
6 days ago
Yellosa JohannesburgTransforming Customer Engagement in the South African Online Gaming Landscape · This strategic leadership role is at the forefront of crafting unforgettable experiences for players across the vibrant South African online gaming landscape. · As a Team Lead CX, you will map out and ...
-
Admin Team Lead
6 days ago
Toys R Us and Babies R Us South Africa JohannesburgJob Overview · Retail Admin Supervisor · Ensure exceptional customer satisfaction and excellent store performance as a dynamic and passionate individual who will drive the success of Toys R Us SA. · This role is ideal for a well-organized and numerate administrator with strong pr ...
-
Software Engineering Team Lead
6 days ago
Mukuru JohannesburgSoftware Engineering Team Lead · We are seeking a highly skilled and experienced Software Engineering Team Lead to join our Financial Services (Insurance) engineering team. As a technical expert, team leader, and problem solver, you will be responsible for ensuring the successful ...
-
SAP MM Team Lead
6 days ago
Ntice Search Solutions City of Johannesburg Metropolitan MunicipalityAbout the Role · We are seeking a seasoned SAP Materials Management expert to drive system optimization, process improvement, and stakeholder collaboration in a global, cross-functional environment. · Key Responsibilities: · Lead and mentor a team of SAP MM specialists · Design, ...
-
Software Engineering Team Lead
6 days ago
Mukuru JohannesburgWe are seeking an exceptional Software Engineering Team Lead to join our dynamic and innovative Staff apps engineering team. · Key Responsibilities: · Team Leadership: Lead, mentor, and provide technical guidance to a team of 2-5 software engineers, promoting a culture of continu ...
-
Team Lead, Upgrade Center
6 hours ago
Promapp JohannesburgAbout Nintex: · We transform the way people work, everywhere. · As the global standard for process intelligence and automation, we're trusted by over 10,000 organizations across 90 countries. · Our customers rely on our platform to accelerate their digital transformation journeys ...
-
Java Team Lead JHB
1 day ago
Carlysle Talent Search - Centurion JohannesburgJob Description · We are seeking a strong Java Team Lead to join our team of top-notch professionals based in Melrose Arch. · The successful candidate will have the opportunity to shape projects and work hands-on alongside their team, designing and building software daily. · This ...
-
Contact Center Team Lead
2 days ago
The Travel Corporation City of Johannesburg Metropolitan MunicipalityWe are driven by service through passion, people, and purpose. · The Travel Corporation is a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. · We lead the way in responsible travel, offering unique and rich loca ...
-
Fraud Prevention Team Lead
2 days ago
Osiris Trading JohannesburgJob Title: Team Lead Fraud · Department: Fraud · Reporting to: Senior Fraud Manager · Company Overview · We are part of Super Group, a digital gaming company behind leading Sports and iGaming brands. Founded in 1999, we have grown into an ever-growing community of talented indivi ...
service team lead - Johannesburg - Abbott Laboratories

Description
Abbott
A global healthcare leader creating breakthrough science to improve people's health.
We anticipate changes in medical science and technology, always looking towards the future.
Working at Abbott
Do work that matters, grow, and learn. Care for yourself and family, be your true self and live a full life.
The Opportunity
For our Core Diagnostics Division CDx, we seek a Service Team Lead to manage our Field Service team in South Africa.
This role may be based in Gauteng or Cape Town (TBC).
Daily traveling across assigned territory in South Africa is required.
The Technical Service Leader manages service delivery for the country, working closely with stakeholders to assure delivery of the ultimate customer experience.
Responsibilities:
Required Qualifications & Background
-
Team Lead de Landscaping
ORTHO-TEAM AG- Springs
-
Team Lead
Betway Group- Johannesburg
-
Team Lead
Betway Group- Johannesburg
-
Team Lead
Betway Group- Johannesburg
-
It Team Lead
Lm Brown- Johannesburg
-
Java Team Lead
Carlysle Talent Search - Centurion- Johannesburg
-
Wellbeing Team Lead
Atrium HR Consulting Ltd- Johannesburg
-
Warehouse Team Lead
Yellosa- Johannesburg
-
Microsoft Team Lead
University of Johannesburg- Johannesburg
-
service team lead
Abbott Laboratories- Johannesburg
-
service team lead
Abbott Laboratories- Johannesburg
-
Team Lead CX
Yellosa- Johannesburg
-
Admin Team Lead
Toys R Us and Babies R Us South Africa- Johannesburg
-
Software Engineering Team Lead
Mukuru- Johannesburg
-
SAP MM Team Lead
Ntice Search Solutions- City of Johannesburg Metropolitan Municipality
-
Software Engineering Team Lead
Mukuru- Johannesburg
-
Team Lead, Upgrade Center
Promapp- Johannesburg
-
Java Team Lead JHB
Carlysle Talent Search - Centurion- Johannesburg
-
Contact Center Team Lead
The Travel Corporation- City of Johannesburg Metropolitan Municipality
-
Fraud Prevention Team Lead
Osiris Trading- Johannesburg