Operations Data Analyst - Cape Town, South Africa - Collinson

Collinson

Verified Company

Cape Town, South Africa

4 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem.

The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP.

Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include:
Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Purpose of the job

In this role, you will play a pivotal role in the creation of the dashboarding and KPI reporting used within Global Operations.

Supporting operational efficiency and excellence across consumer, client, partner, and finance departments.

You will leverage your data analysis skills and strategic thinking to drive improvement initiatives, ensure data integrity, and inform strategic decision-making within the team.

Key Responsibilities
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Master data management:

Lead and oversee the establishment and maintenance of accurate and consistent master data across all operational departments.
Define and implement data governance policies and procedures.
Identify and resolve data quality issues, ensuring data integrity and consistency.

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Data Development:

Create, maintain and support ETL (Extract, Transform and Load) from operational systems such as FreshDesk, AWS Connect, etc. into central SQL Server repository to then be used in operational reporting.

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Data visualization:

Develop and utilize data visualizations to communicate complex operational data and insights to stakeholders.
Translate data into actionable insights to identify trends, root causes of issues, and opportunities for improvement.

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Create dashboards and reports to monitor key performance indicators (KPIs) and track progress towards goals
:

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Strategic thinking:

Analyze operational data to identify areas for improvement, cost reduction, and process optimization.
Collaborate with crossfunctional teams to implement operational improvement initiatives.

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Additional responsibilities:

Support the development and implementation of operational excellence initiatives.
Track and measure the impact of improvement initiatives.
Maintain strong relationships with internal and external stakeholders.

Knowledge, skills and experience required

Qualifications:

Bachelor's degree in Business Administration, Data Science, Statistics, or a related field.
Demonstrable of experience in a data analysis.
Strong analytical and problemsolving skills, with a demonstrated ability to identify trends and root causes from data.
Excellent communication and presentation skills, with the ability to communicate complex data insights to both technical and nontechnical audiences.
Experience in Python development and SSIS
Proficient in data analysis tools such as Microsoft SQL Server, Excel, Power BI and/or Tableau.
Experience with master data management principles and practices is a plus.
Understanding of the travel perks industry is a benefit.
Strong teamwork and collaboration skills.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our ongoing success. _
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work

Our company values are:
Act smarter, Do the right thi