- Act as the primary point of contact for 33,000+ properties, addressing their queries and providing expert guidance, ensuring smooth operations and an exceptional experience.
- Maintain uptodate knowledge of LekkeSlaap's products and policies to support property owners effectively.
- Provide training and resources to property owners on how to manage their listings efficiently, including uploading and updating information on their profiles.
- Collaborate with the Sales and Marketing teams to promote new opportunities and enhance property visibility.
- Problemsolve issues and challenges that property owners may encounter, ensuring timely resolution.
- Ensure completion of tasks, projects, and targets with efficiency and professionalism.
- Build strong relationships with hosts and internal teams.
- Achieve performance targets while maintaining high customer satisfaction.
- Document and track all interactions with property owners in the system for continual service improvement.
- Monitor host performance and provide feedback and insights to assist in improving services and processes.
- Participate in ongoing training sessions to remain informed on industry trends and best practices.
- Experience in customer service is preferred.
- Strong understanding of the accommodation and hospitality industry.
- Excellent communication skills (both verbal and written) in Afrikaans and English.
- Proven ability to build and maintain relationships with diverse stakeholders.
- Strong analytical and problemsolving abilities with a focus on customer satisfaction.
- Experience with CRM systems and software tools is advantageous.
- Detailoriented with excellent organisational skills to manage multiple inquiries efficiently.
- Ability to work collaboratively as part of a team while also demonstrating initiative and independence.
- Adaptability to a fastpaced environment and willingness to learn and grow.
- Positive attitude and strong work ethic; dedication to exceeding customer expectations.
- Reliable transportation for attending onsite matters as required.
- Modern offices based at the V&A Waterfront
- Travel vouchers and exclusive discounts
- FeelBetterFast: Employerfunded pharmacy visits
- Pension fund contributions
- Generous leave package
- Additional halfday off every month
- Monthly team events and more
- Basic
- Capped performancebased incentives
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Customer Service - Cape Town - LekkeSlaap
Description
LekkeSlaap is South Africa's leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options.
Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.
As a Properties Support Consultant, you will be the backbone of our Properties team, providing top-notch assistance to our growing network of hosts.
In a fast-paced, target-driven environment, you'll be responsible for maintaining positive relationships, ensuring that our hosts are equipped with the right tools and knowledge to succeed on our accommodation bookings platform.
The ideal candidate is someone who possesses excellent communication skills, a customer-centric mindset, and a strong understanding of property management.
Responsibilities
Salary:
Salary:
R15 000 / month
We are committed to creating a diverse and inclusive workplace and encourage applications from all suitably qualified candidates, including persons with disabilities.
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Customer Service
Only for registered members Cape Town, Western Cape, South Africa
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Customer Service
Only for registered members Cape Town
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Customer Service
Only for registered members Cape Town
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Customer Service
Only for registered members Cape Town
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Customer Service
Only for registered members Cape Town, Western Cape, South Africa
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Customer Servicers
Full time Only for registered members Cape Town
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Customer Service
Only for registered members Cape Town, South Africa
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Customer Service
Full time Only for registered members Cape Town
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Customer Service
Only for registered members Cape Town
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Customer Service
Full time Only for registered members Cape Town
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Customer Service
Only for registered members Cape Town, Western Cape
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Customer Service
Only for registered members Cape Town, Western Cape
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Customer Servicers
Only for registered members Cape Town, Western Cape
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Customer Service
Only for registered members Cape Town, Western Cape
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Native French Speaking Advisor- Customer Service
Only for registered members Cape Town, South Africa
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Customer Service Representative
Only for registered members Cape Town, Western Cape
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Customer Service Agent
Only for registered members Cape Town, WC, South Africa
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Customer Service Executive
Only for registered members Cape Town
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Customer Service Advisor
Only for registered members Cape Town, Western Cape
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Customer Service Representative
Only for registered members Cape Town, Western Cape
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Customer Service Representative
Only for registered members Cape Town, South Africa