Fraud Detection Analyst - Johannesburg, South Africa - Dream Team Affiliates

Description

The Department:

Due to the continued rapid expansion and growth journey of our extremely strong and well-established organization, we are looking to fill the vacancy of Fraud Detection Analyst, to detect credit card fraud, identity theft and syndicates making use of compromised financial instruments.

Purpose of Job:

The Fraud Detection Analyst will primarily be responsible to manually review and scrutinise customers behaviour, to detect fraudulent activity.

The applicant will additionally identify those taking advantage of stolen information or deceptive practises and spot fraudulent trends such as attempts to chargeback deposits or use due diligence documentation that has been compromised.

They will collaborate with other risk teams and internal departments, such as our Product and Payments teams.

Feedback on the performance of the fraud detection systems will be garnered from the fraud detection analyst team, with a view to optimizing the systems for efficiency.

Daily reports supporting the detection and classification of the various forms of fraudulent customers and any customers involved in requesting concerning withdrawal payments, will accompany observations, whilst on duty.

Key Responsibilities & Accountabilities
The position will involve the following areas of responsibility:

• Monitor the day-to-day alerts served from our internal systems, to minimize fraud exposure.
• Determine existing fraud trends by analysing customer accounts and transaction patterns.
• Review customer withdrawals to ensure that these are legitimate.
• Conduct complex or challenging customer investigations to ensure that potential risk to the business is mitigated effectively and swiftly.
• Write reports and document evidence, findings and recommendations whist ensuring confidentiality of all information collected during the investigation.
• Administrative customer account management including accurately updating customer notes/records.
• Keep up to date with fraud trends and share these to shake holders, in the form of awareness campaigns.
• Support Compliance initiatives on an ongoing basis to ensure that regulatory requirements are adhered to.

Essential Criteria:

• Exposure to Risk, Fraud and Customer Service areas
• Experience in chargeback procedures
• Knowledge of investigating fraud cases, analysing fraudulent trends and identifying processes/system enhancements to reduce fraud risk and losses while improving systems
• Familiarisation with various online payment methods and products
• Experience of reviewing customers due diligence documentation and ability to spot tampered documentation
• Meticulous and ability to work accurately under pressure
• An understanding of legislation and regulations in fraud and risk mitigation
• Excellent analytical skills to detect fraudulent activities
• Knowledge of online casino products and their associated risks
• Meeting deadlines and due dates comes naturally

Desirable Criteria

• Previous experience working in an iGaming Fraud Detection or Prevention Team
• Tertiary qualification

Person Specification:

• Strong analytical skills
• Aptitude for fostering positive relationships
• Detailorientated and maintains all confidential information
• A problemsolving attitude

Salary:
R30,000.00 per month


Ability to commute/relocate:

• Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Experience:

• Fraud mitigation (preferred)
• Financial (preferred)

- iGaming (preferred)