Manager Insurance Centurion - Nubia Consulting

    Nubia Consulting
    Nubia Consulting Centurion

    12 hours ago

    Default job background
    Description

    Job Summary

    The Retention Team Lead will oversee the development and implementation of customer retention strategies, driving revenue growth and business loyalty.

    Key Responsibilities:

    • Lead the retention team in executing a strategic business plan to increase customer loyalty and retention.
    • Develop and maintain data-led retention tactics to drive business outcomes.
    • Implement quality improvement programs and offboarding processes to ensure seamless customer experiences.
    • Produce regular reports on program performance for sales managers and EXCO review.
    • Promote productivity and quality targets through engagement with new features and product launches.

    About You:

    • Degree/Diploma in a relevant field (e.g., Business, Marketing, Operations).
    • Proven experience in retentions, sales operations, customer experience, customer support, and consumer marketing.
    • Strong knowledge of churn reduction tactics, acquisition and re-contracting campaigns, data analysis, and vendor management.

    Why Nubia Consulting?

    We offer a dynamic work environment where you can leverage your skills to drive business growth and customer satisfaction. If you're passionate about retention and customer success, we'd love to hear from you!

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