Receptionist - Grahamstown, South Africa - Herotel

Herotel

Verified Company

Grahamstown, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Applications are invited for the above-mentioned position to be based in Grahamstown.

PURPOSE OF THE ROLE:

The Receptionist is responsible for providing a friendly, welcoming and efficient service to all internal and external customers, in line with the company's vision and values on customer satisfaction.

Key Performance Areas would include, but are not limited to:

Professionally answering and routing incoming telephone calls.
Welcoming, greeting and directing customers and visitors appropriately.
Attending to the needs of customers and visitors, to ensure a superb customer service experience.
Maintain the busy front desk/reception area as the face of the company.
Answer and direct phone calls to relevant departments.
Taking and passing on all messages to the relevant parties.
Organizing meeting rooms.
Administrative and general support to Management.
Handling all post and courier matters.
File documents correctly and keep files up to date.
Keep a neat and clean reception area by complying with procedures, rules, and regulations.
Minimum of 2 years Receptionist experience.
MS Office proficiency.
Experience in providing quality customer service.
Reliable and focused.
Efficient communication with the entire team.
Shows problem solving skills.
Able to prioritize tasks according to their importance / urgency.
Able to manage time efficiently.
Is wellpresented and neatly dressed.
Fluent in English and Afrikaans.
Able to follow instructions accurately and adequately.