Customer Success Representative - Observatory, South Africa - Nclose

Nclose

Verified Company

Observatory, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Customer Success Representative (technical IT / Cyber Security)

Cape Town
-
We do have a great company culture with a hybrid / remote work policy_

NB: Please note that this IS NOT a call centre position **_
The Customer Success Representative (CSR) is responsible for general communication, oversight of initiatives and being a single point of reference for the client. A CSR will have several dedicated clients and present monthly reports to them, log tasks associated and build relationships with their clients at different levels. Where necessary the CSR will escalate complex issues related to cyber security to the VISO (Virtual Information Security Officer) team for consultation. _
Overall, the CSR has an important role to ensure client satisfaction._

Experience
years of full-time work experience in _Information Technology_

Experienced in reporting back to business stakeholders including at a management level
Communicating with multiple stakeholders and prioritizing tasks where required
Working under pressure where multiple stakeholders and managing expectation mismatches

Responsibilities

Compile monthly reports for presentation to the clients. While most reports have automated collation, some manual reporting is required.
Understand and present monthly reports to clients, where required the VISO team will assist in explaining complex topics or answering technical questions.
Functioning as the primary contact for Nclose MDR customers in terms of continued success of the Nclose MDR service. While no onsite visits are required it is expected to build relationships with clients to become their point of contact.
Work closely with cybersecurity analysts to understand technical and cybersecurity issues and translate these to a wider audience.
Work with the VISO (Virtual Information Security Officer) team to discuss service improvements and other areas where customers' cyber security can be improved.
Intermediary contact between the client's technical teams and Infrastructure and Systems teams to communicate any challenges to the client.
Track various initiatives with clients to ensure they are followed through to resolution.
You have
excellent communication skills (written and verbal) and are able to adapt your communication depending on the audience and stakeholder.
Dedicated individual with a pennant for tenacity, following through on tasks with a passion for completeness.
You must have a sense of curiosity, and a willingness to learn or discover.
You work well in a team and not only multiple teams but between stakeholders across different businesses.
It would be beneficial if you are technically minded, understanding the concepts of Information Technology and specifically Information Security/Cybersecurity
You have an understanding or a desire to learn concepts of Cybersecurity governance, policies, related standards and guidelines.

Qualifications
All relevant IT qualifications/certifications will be considered.

To apply, please send your detailed CV to

Job Types:
Full-time, Permanent

Salary:
From R20 000,00 per month