General Manager Multi Outlet Property - Midlands, South Africa - HotelJobs

Verified Company
Midlands, South Africa

1 month ago

Thabo Mthembu

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Thabo Mthembu

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Operations Manager needed for hotel in the Midlands-KZN

Midlands, KZN

Salary Range:
R R25000 Neg

A well establish Mulit outlte property in Midlands is searching for a GM

Key Responsibilities:

  • Oversee daily operations to ensure a consistently high standard of guest service and maximise profitability across all outlets.
  • Plan and direct key operations including quality, standards, cleanliness, and guest satisfaction.
  • Foster a culture of excellence in guest care, promoting a warm welcome and exceeding expectations.
  • Collaborate with all Heads of Departments (HODs) for smooth daytoday operations.
  • Conduct regular meetings with HODs to discuss operational matters, performance targets, and guest feedback.
  • Ensure the consistent implementation and review of SOPs across all departments.
  • Handle daytoday queries, complaints, and problems arising in the hotel.
  • Drive financial opportunities and create a proactive upselling environment.
  • Conduct Duty Management shifts, fire walks, and Health & Safety audits.
  • Promote positive employee relations and regular team communication.
  • Inspect departments for service delivery, cleanliness, presentation, and staff grooming.
  • Ensure Health and Safety compliance for all hotel premises.


  • Minimum requirement: Diploma in Hospitality Management; a degree in a related field would be beneficial.
  • Minimum of 5 years experience in a managerial role within the hospitality industry.


  • Strong commercial awareness, relationshipbuilding, and problemsolving skills.
  • Excellent organizational, multitasking, and leadership abilities.
  • Outstanding communication and interpersonal skills.
  • Proficiency in management software and Microsoft Office Suite.

Working Hours:

  • Working hours are based on the hospitality industry norm.

Application Process:

  • Please send your CV along with a head and shoulder photograph

Additional Information:

  • Details regarding benefits, career development opportunities, and company culture will be discussed during the interview process.

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