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  • Data Processing Specialist - Johannesburg - Doxim Inc.

    Doxim Inc.
    Doxim Inc. Johannesburg

    1 week ago

    Default job background
    Technology / Internet
    Description

    Electronic Processing - Johannesburg, Gauteng, South Africa - Full Time

    Document Processing Specialist Role Summary:

    We are seeking a highly detail-oriented and organized Document Processing Specialist to join our Customer Communications Management (CCM) Operations team in Johannesburg, South Africa. The successful candidate will be responsible for production delivery and QA tasks, ensuring high-quality output and meeting strict Service Level Agreements (SLAs) for multiple customers.

    Job Description:

    This role involves processing electronic files using specialized software, checking documents for accuracy, and monitoring automation platforms to ensure seamless statement and document processing. You will also provide internal customers with updates, progress status, and reports, and respond to technical issues as needed.

    Key Responsibilities:

    • Process electronic files using specialized software and ensure accuracy
    • Monitor production cycles to achieve internal and external SLAs
    • Provide regular updates and reports to internal customers
    • Respond to technical issues and escalate critical problems as necessary
    • Review work orders to determine job specifications and operational requirements

    Requirements:

    • Post-secondary degree or College Diploma in Computer Science, Business, or equivalent, and relevant work experience
    • Experience with document processing and delivery is an asset
    • Ability to handle multiple priorities while meeting deadlines
    • Strong problem-solving skills and attention to detail
    • Excellent communication and teamwork skills

    Working Conditions:

    • Performing desk-based computer tasks and printing
    • Daily stand/walk, writing by hand, use of telephone
    • Sort/file paperwork
    • Monday through Friday, 10:00 a.m. to 6:00 p.m., with occasional weekends

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