Collections Team Leader - Cape Town, South Africa - National Debt Advisors

National Debt Advisors
National Debt Advisors
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Qualifications and Experience:


  • Matric (essential)
  • Related Diploma or degree (advantageous)
  • Clear ITC and criminal record (essential)
  • Min. 2 years' Debt Collection experience (essential)
  • Min. 2 years' Debt Review experience (essential)
  • Min. 2 years' Team Leader experience in a collections environment (essential)
  • POPI knowledge (advantageous)
  • Knowledgeable in Payments Distribution Agents
  • Familiar with payment processes, tools and systems

Competencies:


  • Ability to work accurately whilst under pressure
  • Ability to understand and communicate complex data and results
  • Ability to build and maintain relationships
  • Strong problem solving, decisionmaking, and conceptual thinking skills
  • Ability to persuade and influence
  • Proficient in debt collection systems and technologies
  • Excellent verbal and written communication skills
  • Strong Customer Service skills

Responsibilities:


  • Managing a team of Payments and Collections Administrators
  • Driving team targets in accordance with the department's KPI requirements
  • Evaluating data and using the information to boost productivity and ensure steady staff development
  • Ensuring high collection and retention rates
  • Managing the collection book at optimal capacity
  • Providing encouragement, training, coaching and performance improvement plans to agents where necessary
  • Ensuring adherence to compliance requirements through call listening and performance evaluation
  • Liaising with other departments to ensure departmental synergy and ultimate company success
  • Ensuring relevant HR documentation is submitted electronically as well as manually

Education:


  • High School (matric) (required)

Experience:

Team Leader: 2 years (required)
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