Hotel Reservations Manager - Rosebank, South Africa - HotelJobs

HotelJobs
HotelJobs
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Rosebank, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Key Responsibilities:


  • Utilize OPERA software for all reservationrelated activities, including booking, cancellations, and modifications.
  • Demonstrate proficiency in OPERA skills, with a comprehensive understanding of the system's functionalities.
  • Handle rate building and management to optimize revenue and occupancy.
  • Generate and analyze reservations reports to identify trends, opportunities, and areas for improvement.
  • Collaborate with other hotel departments to ensure seamless coordination of reservations with front office, housekeeping, and other relevant teams.
  • Implement and maintain reservation policies and procedures to uphold high service standards.
  • Train and supervise reservation staff, fostering a positive and efficient work environment.
  • Resolve guest inquiries, concerns, and issues related to reservations promptly and professionally.

Qualifications:

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_ Minimum of 3 years of experience in hotel reservations management

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_ Extensive experience with OPERA software is essential

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_ Proven track record of successful rate building and revenue management

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  • Strong analytical skills with the ability to generate and interpret reservations reports.
  • Excellent communication and interpersonal skills.
  • Demonstrated leadership and team management capabilities.
  • Attention to detail and a commitment to delivering exceptional guest experiences.

How to Apply:

If you meet the above requirements and are excited about the prospect of joining a dynamic corporate hotel team, please submit your updated resume and a cover letter.

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