Paralegal - Client Call Centre (Sign Language) - Johannesburg, South Africa - Legal Aid South Africa
Description
REF:
NO-LD/PAR-SL/09/02/2024
PARALEGAL - CLIENT CALL CENTRE (SIGN LANGUAGE)
INTERNAL AND EXTERNAL RE-ADVERTISEMENT
NATIONAL OFFICE - BRAAMFONTEIN (LEGAL DEVELOPMENT DEPARTMENT)
Legal Aid SA is a National Public Entity; a key contributor to South Africa's constitutional democracy, providing quality legal services to indigent and vulnerable persons.
Applications are invited from suitable persons interested to fill the above-mentioned position. The incumbent will be expected to sign a performance contract.
The position is based at the Legal Aid SA National Office in Braamfontein, Johannesburg.
KEY OUTPUTS
- To ensure immediate response to client telephone call enquiries, complaints and/or concerns and provide advice, guidance and assistance on how to resolve the issue and/or assist client to resolve their legal problem.
- Receive telephone calls for immediate response and record them on the logging system.
- Obtain adequate information from clients on support required from the Call Centre.
- Guide client/representative to gain insight into the problem and advise the client on alternative ways to deal with the problem in line with legal best practice and principles.
- Refer the client for appropriate legal assistance based on the information obtained during the interview (internally or externally) or proficiently act on behalf of the person to solve general nonlitigation/advice matters such as dealing with delayed pension payouts, nondelivery of ID documents, et cetera.
- Maintain accurate notes on the outcome of matters at all times as per the stipulated Call Centre format.
- Ensure proper diarising of files and keep concise file notes for matters requiring followup and ensure timely followup of these matters.
- Call clients for feedback on the quality of legal services and advice provided by legal practitioners and Call Centre agents.
COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED
- National Senior/Matric certificate plus a Diploma in Paralegal and/or Legal Assistant one (1) year qualification.
- Computer literacy.
- Attention to detail.
- Ability to relate at all levels.
- Proficient in South African Sign Language and have the ability to translate.
- Proficient verbal and written communication in English, Afrikaans and other South African languages.
- A valid unendorsed code 8 driver's licence is an advantage.
BASIC SALARY:
Level 6 (R218,064.00
) plus benefits per annum
Enquiries to Blanche Gouws, Tel
:
**APPLICANTS NOT CONTACTED WITHIN TWO (2) MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL.
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