Business Analyst - Johannesburg - Xcede Group

Xcede Group Johannesburg

5 days ago

Description

Business Analyst - Digital Banking

Conducting analysis of digital channel business needs in an agile fashion provides software application solutions focused on delivering business value for the Transactional Banking business.

Experience and Qualifications

5+ years' experience as a business analyst, preferably in the digital banking arena either in App, Web or USSD solution development and support is required.
Sound knowledge of Agile methodologies and continuous delivery models is essential.
IIBA membership and Certified Business Analysis Professional (CBAP) certification are preferred.

Responsibilities and Work Outputs

Identify and analyse problems faced by the business from a channel perspective and propose solutions to improve customer experience enhance customer engagement and support business growth.
Stay up-to-date with market changes and internal system developments related to digital banking across USSD, mobile APPs and Web.
Gather requirements and design solutions through conducting requirement sessions workshops interviews and reviewing existing documentation.
Develop and document detailed functional and non-functional requirements specifications in line with standards.
Work collaboratively as part of a squad of technical specialists under the Agile framework and lead/guide as needed.
Lead requirement grooming sessions with confidence and write user stories considering best practice scrum and broader Agile principles.
Evaluate channel processes and digital features to establish time revenue and cost parameters and make innovative recommendations that positively impact the business and grow profitability.
Assist in identifying risks and issues pertaining to the implementation of solution requirements.
Model data requirements to support new solutions on a functional level.
Analyse deficiencies loopholes etc. in operational processes and propose a way forward to effectively deal with them.
Investigate and propose process optimization opportunities in the context of best practice and improved operational efficiency.

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