Service Desk Manager - Johannesburg - IOCO

    IOCO
    IOCO Johannesburg

    1 day ago

    iOCO background
    Description

    We are seeking a Service Desk Manager to support Application Support teams across multiple work streams.

    This role is ideal for a high-energy achiever, leader, and planner. The Service Desk Manager will serve as a single point of escalation and own the standard operating procedure model for the Service Desk.

    Key Responsibilities:

    • Implementing and managing change initiatives
    • Developing, implementing, and reviewing core responsibilities and tasks
    • Improving performance by enhancing efficiency and leveraging available tools
    • Analysing performance statistics and making informed decisions
    • Liaising with supervisors, team leaders, agents, and third parties to gather information and resolve issues
    • Validating and correcting system records
    • Recording statistics and performance levels, and preparing reports
    • Coaching, motivating, and retaining staff
    • Planning and developing staff recruitment, and liaising with HR

    Your Expertise:

    • 3-5 years of proven management experience in an IT Service Desk environment, with a focus on application support
    • Proficiency in MS Office applications
    • Excellent interpersonal skills
    • Effective conflict-management skills
    • Ability to prioritize tasks and manage multiple projects

    Qualifications:

    • Grade 12
    • ITIL VS 4 certification
    • PREFERRED QUALIFICATIONS:
      • ITIL certification
      • Diploma or degree in Software Development

    Additional Information:

    • Permanent Position
    • Location: Johannesburg (Office-based)
    • Travel: To and from office

    Why Join Us?

    We offer a dynamic work environment where you can solve complex real-world problems using innovative software solutions. At iOCO, we believe that technology, software, and development expertise can achieve anything. We continuously push the boundaries of innovative solutions across multiple industries using various technologies.

    You will be part of a consultancy working with knowledgeable minds in the industry on interesting solutions across different business domains. Our culture of continuous learning provides opportunities to hone and grow your craft.

    You will have access to developer-inspiring forums where you can connect, learn from, and share ideas with your peers.

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