Air Logistics Customer Care Specialist - East London, South Africa - Kuehne+Nagel
Description
We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.-
Your Role :The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL's
- Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.
Your Responsibilities:
- Customer Care and
Satisfaction Mgt:
Pro-actively advise and consult Customers to ensure satisfaction
- Shipment Performance Monitoring: Monitoring Customer Shipments in order to provide proactive updates to customers and to problem
- Customer Onboarding: Inclusion and transfer of customer requirements into the Kuehne Nagel systems (including sold rates and other
- Complaint Management: Field Complaint Calls, and provide problem resolution in alignment with stakeholders
- Quotation Management: Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing,
- Operational Relationship Mgt: Knowledge exchange with the sales and account mgt teams.
- Reporting and Performance Analysis Creating, refining and reviewing reports as needed including Performance analysis
- Claims Management: From reporting through to closure
Your Skills and Experiences:
- Matric Certificate is essential
- Relevant commerce degree/diploma will be a distinct advantage.
- Between 68 years of practical experience in Air Logistics Operations.
- Adaptable, ability to use positive language, willingness to improve
- A good command of the English language (both written and spoken) is essential for this role.
- Advanced MS Office proficiency (Excel, Outlook a distinct advantage).
- Proven ability to priorities responsibility and work under pressure.
- Must have meticulous attention to detail.
About Kuehne+Nagel
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Carmel Sapud
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