Acquisitions Agent: Fixed Term Contract - Johannesburg, South Africa - Tracker South Africa

Thabo Mthembu

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Thabo Mthembu

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Description

Listing reference:
track_001054


Listing status:
Online


Position summary:


Industry:
IT & Internet
Job category:Call Centre and Telesales
Location:Gauteng
Contract:Fixed Term Contract
Remuneration:Market Related
EE position:No
Introduction:
Tracker has been South Africa's leading vehicle tracking company since the 1990s.

Tracker requires the services of sales agents on a (6 month Fixed Term Contract basis) in the Acquisitions Call Centre situated at the head office based in Johannesburg.


Job description:


Responsibilities:


  • The Acquisitions agent is responsible for sales and lead conversion targets
  • Marketing of Tracker to both existing and new customers
  • Scheduling fitments of Tracking units
  • Follow up on outstanding leads and/or queries
  • Handle inbound and make outbound calls according to campaigns
  • Demonstrate excellent knowledge of product, service offerings and systems
  • Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
  • Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
  • Selling of value added services
  • Provide constant feedback to intermediaries, management and other departments regarding status of leads
  • Ensure quality benchmarks are achieved
  • Manage time and workloads to ensure that deadlines and targets are met
  • Align own behaviour with Trackers culture and values
  • Ensure achievement of own performance requirements

Skills and Competencies:


  • Selling skills (objection handling & negotiation)
  • Customer centric
  • Attention to detail
  • Deadline and results driven
  • Initiative
  • Teamwork
  • Judgment/Problem solving
  • Tolerance for stress
  • Interpersonal and communication skills
  • Influencing

Minimum requirements:


Job Requirements:


  • Matric
  • 1 year previous call centre experience in a sales environment is essential
  • RE 5, 120 FAIS credits advantageous
  • MS Office knowledge (Basic or Intermediate Excel)

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