Receptionist - Cape Town - Numeral Financial Services Group

Numeral Financial Services Group Cape Town

1 week ago

Description

Job Summary:

The Receptionist role at a Guest House or Apartment Complex is the first point of contact for guests and visitors, ensuring a seamless and enjoyable experience during their stay. This position involves overseeing front desk operations, handling inquiries, assisting with reservations, and supporting daily administrative tasks.

Key Responsibilities:

Greet and welcome guests upon arrival with a professional demeanor.
Assist guests with check-in and check-out processes, ensuring accurate information recording.
Respond to guest inquiries and requests in a timely and efficient manner.
Provide information about the property, local attractions, dining options, and transportation services.
Address and resolve guest issues or complaints in a courteous and timely manner.
Maintain accurate records of guest information and updates.
Manage room availability and coordinate with housekeeping staff to ensure rooms are ready for guests.
Keep management informed of guest feedback, complaints, or unusual situations.
Maintain a log of daily activities, guest interactions, and incidents for reporting purposes.

Qualifications:

Previous experience as a receptionist or in a similar role, preferably in hospitality or property management.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using computer systems, including booking software and Microsoft Office.
Ability to work independently and handle various tasks with minimal supervision.
Professional appearance and demeanor.
Flexibility to work varied shifts, including evenings, weekends, and holidays.

Working Conditions:

Reception desk environment, requiring long periods of sitting or standing.
Interaction with guests, staff, and vendors in person, over the phone, and via email.
Occasional lifting of light items, such as luggage or packages.

Estimated Salary: $40,000 - $55,000 per year

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