Lodge Manager - Ladysmith, South Africa - Pronel Personnel

Description

Experienced Lodge Manager sought for a 4 to 5 star bush lodge in the Ladysmith area. The ideal candidate will have a strong work ethic, excellent interpersonal skills, and a passion for hospitality.

Our client is seeking a well-presented and experienced Lodge Manager to join their team. The role encompasses the management of the property demanding a unique blend of leadership, meticulous attention to detail, pro-active and willing to go the extra mile with a profound dedication to delivering an unforgettable guest experience.

The ideal candidate should have a strong work ethic and excellent interpersonal skills. They will be responsible for managing the property, supervising staff, and ensuring that the lodge is immaculate and well-maintained.

Key responsibilities:

• Manage the property, including staff, stock, and equipment
• Supervise and coordinate staff, including monthly wages, leave, and staff discipline
• Coordinate and implement staff training and development
• Manage budgets and ensure cost control
• Ensure high standards of service and guest satisfaction
• Regularly inspect the lodge to ensure it is immaculate and well-maintained
• Coordinate maintenance and repairs, including scheduling and preventative measures
• Oversee property requirements, including vehicles, road maintenance, and bush maintenance
• Prepare monthly reports for non-resident owner/executive members
• Provide excellent guest relations, assistance, and guidance
• Manage rooms division, including Housekeeping and F&B departments

Requirements:

• At least 5 years' experience in an equivalent position in a 4 to 5 star bush lodge
• Mature, well-presented person
• Passion for hospitality is essential
• Excellent English both written and spoken, additional languages Afrikaans and Zulu are an added advantage
• Well-developed problem-solving skills
• Strong leadership, delegation, and training skills
• Prior management experience over multiple staff members
• Computer literate and ability to manage stock and equipment
• Hands on approach and ability to handle pressure
• Takes initiative and leads by example
• Hosting experience essential
• Strong organizational and planning skills
• Ability to control and work within budgets
• Ability to check guests in/out, highly sociable and confident when meeting new people and able to communicate in a friendly, relaxed manner
• Sound knowledge of the relevant labour laws
• Good negotiation skills
• Guest centric, eye for detail and high standards of service
• Ability to anticipate guest needs and facilitate the small touches to enhance the guest experience

If you meet the above requirements, please submit your application directly.