Costing Clerk - Newcastle - The Recruitment Guy

Description

Costing Clerk (Service Team Leader)

A detail-oriented and customer-focused Costing Clerk with dual responsibilities as a Service Team Leader is sought to join an Automotive Dealership in Newcastle, Northern KZN.

Duties and Responsibilities:

Costing Clerk Duties:

• C Kosten repair orders accurately, ensuring all parts, labor, and additional expenses are properly accounted for.
• Verify the accuracy of all repair orders and associated documentation.
• Collaborate with service advisors and technicians to ensure all costs are captured and correctly billed.
• Manage warranty claims and ensure all documentation is complete and submitted timely.
• Utilize dealership software for costing and tracking purposes.

Service Team Leader Duties:

• Lead and supervise the service team to ensure efficient and high-quality service delivery.
• Schedule and coordinate service appointments, ensuring optimal workflow and resource allocation.
• Monitor the progress of service jobs and provide updates to customers as needed.
• Assist in resolving customer complaints and ensuring high levels of customer satisfaction.
• Implement and maintain service processes and standards to improve efficiency and customer service.

Customer Service:

• Provide exceptional customer service by addressing inquiries, concerns, and providing accurate information regarding service options, timelines, and costs.
• Ensure a positive service experience by maintaining clear and professional communication with customers.

Documentation and Record Keeping:

• Maintain accurate records of all costing activities, including repair orders, warranty claims, and customer interactions.
• Ensure all documentation is up-to-date and compliant with company policies and procedures.

Sales and Upselling:

• Identify opportunities to upsell additional services and products to enhance vehicle performance and customer satisfaction.
• Provide customers with detailed explanations of recommended services and associated benefits.

Requirements:

• Proven experience as a Costing Clerk in an automotive dealership environment.
• Strong knowledge of automotive systems, vehicle maintenance, and repair processes.
• Previous experience in a supervisory or team leader role is advantageous.
• Computer literacy: Experience with dealership software is preferred.
• Exceptional customer service and communication skills.
• Strong organizational and time-management abilities.
• Detail-oriented with a commitment to accuracy and quality.
• Valid driver's license.
• Newcastle residency required.