No more applications are being accepted for this job
- Jobs by Location
- Job by industries
DUTIES:
Infrastructure Support Management –
- Lead and manage the Infrastructure Support team, providing guidance and support to ensure the efficient resolution of incidents and service requests.
- Establish and maintain operational processes and procedures for Incident Management, Service Request Fulfillment, and Escalation Management.
- Monitor service performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as necessary.
- Oversee System Administration activities, including client, server, and network configuration management.
Incident & Problem Management – - Establish and maintain Incident and Problem Management processes to minimize service disruptions and downtime.
- Coordinate with Technical and Development teams to investigate and resolve problems and incidents, ensuring root cause analysis is conducted and preventive measures are implemented.
Change and Release Management – - Develop and implement Change and Release Management processes to facilitate the controlled deployment of changes into the production environment.
- Review and approve change requests, assessing potential risks and impacts to service availability and stability.
Vendor and Supplier Management – - Collaborate with vendors and suppliers to ensure contractual obligations are met and service levels are maintained.
- Evaluate vendor performance and manage relationships to drive improvements and resolve issues.
Disaster Recovery and Business Continuity – - Develop and maintain Disaster Recovery plans and procedures to ensure the resilience of critical infrastructure components.
- Conduct periodic testing and drills to validate the effectiveness of Disaster Recovery processes and identify areas for improvement.
Service Improvement Initiatives – - Drive continuous improvement initiatives to enhance service quality and efficiency.
- Identify opportunities for automation, optimization, and innovation in service delivery processes.
Team Leadership and Development – - Provide leadership, mentorship, and coaching to the Infrastructure Support team, fostering a culture of collaboration, accountability, and continuous learning.
- Conduct performance evaluations, set goals, and provide feedback to team members to support their professional growth and development.
REQUIREMENTS:Qualifications
- Bachelor's Degree in Computer Science, or equivalent relevant experience.
Experience/Skills - Proven experience of 10+ years in a technical management role with a focus on service delivery.
- Track record in strategic and operational hands-on management.
- Strong understanding of ITIL Foundation and COBIT frameworks.
- Excellent leadership and communication skills, with the ability to influence and collaborate effectively with cross-functional teams.
- In-depth knowledge of Incident, Problem, Change, and Release Management processes and tools.
- Good documentation and report writing skills.
- Excellent communication and relationship building skills.
*ICT jobs in south africa
*IT Operations Manager in Cape Town
IT Operations Manager - Western Cape, Cape Town, South Africa - Datafin Recruitment
Description
Datafin Recruitment's job vacancy, Career and Recruitment
Job title : IT Operations Manager jobs in Western Cape
Job Location : Western Cape, Cape Town
Deadline : April 20, 2024
Quick Recommended Links