Hotel Operations Manager - Nottingham Road, South Africa - Brahman Hills Hotel

Brahman Hills Hotel
Brahman Hills Hotel
Verified Company
Nottingham Road, South Africa

1 month ago

Thabo Mthembu

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Thabo Mthembu

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Description

Hotel Operations Manager

Location:
Brahman Hills Hotel, Nottingham Road, Midlands, KZN


Salary Range:
R 25,000 - R 30,000 negotiable


Join Our Team at the Prestigious Brahman Hills Hotel


Brahman Hills Hotel, a renowned 4-star establishment nestled in the picturesque Midlands of KZN on Nottingham Road, is seeking a dynamic and experienced Operations Manager.

Our hotel boasts multiple exquisite restaurants and is a coveted destination for weddings and events. We are looking for a leader who can maintain our high standards and contribute to our growth and success.


Key Responsibilities:


  • Oversee daily operations to ensure a consistently high standard of guest service and maximise profitability across all outlets.
  • Plan and direct key hotel operations including quality, standards, cleanliness, and guest satisfaction.
  • Foster a culture of excellence in guest care, promoting a warm welcome and exceeding expectations.
  • Collaborate with all Heads of Departments (HODs) for smooth daytoday operations.
  • Conduct regular meetings with HODs to discuss operational matters, performance targets, and guest feedback.
  • Deputise for the General Manager as needed, attending various meetings and events.
  • Ensure the consistent implementation and review of SOPs across all departments.
  • Handle daytoday queries, complaints, and problems arising in the hotel.
  • Liaise with the General Manager and Events Manager for business forecasting and planning.
  • Drive financial opportunities and create a proactive upselling environment.
  • Conduct Duty Management shifts, fire walks, and Health & Safety audits.
  • Promote positive employee relations and regular team communication.
  • Inspect departments for service delivery, cleanliness, presentation, and staff grooming.
  • Ensure Health and Safety compliance for all hotel premises.

Qualifications:


  • Minimum requirement: Diploma in Hospitality Management; a degree in a related field would be beneficial.
  • Minimum of 5 years experience in a managerial role within the hospitality industry.

Skills:


  • Strong commercial awareness, relationshipbuilding, and problemsolving skills.
  • Excellent organizational, multitasking, and leadership abilities.
  • Outstanding communication and interpersonal skills.
  • Proficiency in hotel management software and Microsoft Office Suite.

Working Hours:


  • Working hours are based on the hospitality industry norm.

Application Process:


Additional Information:


  • Details regarding benefits, career development opportunities, and company culture will be discussed during the interview process.

Join us at Brahman Hills Hotel in Nottingham Road, Midlands, KZN, where luxury meets tranquility, and play a pivotal role in our continued success.

Job Types:
Full-time, Permanent


Salary:
R25, R30,000.00 per month


Ability to commute/relocate:

  • Nottingham Road, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Education:


  • Diploma (preferred)

Experience:


  • Hotel management: 5 years (required)

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