Staffing Scheduler - Cape Town

As a Workforce Management (WFM) Manager your primary responsibility is to ensure efficient and effective management of accounts and its workforce. · ...

The Workforce Analyst monitors real-time queues and analyzes data to implement rules of engagement. They generate schedules, adjust them based on actual scenarios, and ensure efficient staffing. · Monitors real-time queues and analyzes data to implement rules of engagement. · Gen ...

The Real-Time Analyst monitors, analyses and reports on real-time contact center performance. · ...

We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. · Develop and maintain accurate call volume forecasts,Create optimal agent schedules to meet service level agreements (SLAs) · ...

The real-time analyst continuously tracks key metrics such as call volume, agent availability and schedule adherence. · ...

The Workforce Manager is responsible for generating month-wise, day-wise and interval-wise forecasts incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. They must ensure optimum staffing at all times by running short ...

+The Real-Time Analyst is responsible for monitoring and analyzing contact center performance to ensure optimal staffing and service levels. · + ...

We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. · Optimize workforce productivity · Analyze performance and implement scheduling strategies · ...

Continuously track key metrics like call volume agent availability ACD status queue wait times and schedule adherence. Adjust staffing breaks and agent assignments in real-time to handle unexpected spikes or dips in demand. · Ensure proper coverage by managing agent schedules and ...

Track key metrics like call volume and adjust staffing in real-time to handle unexpected spikes or dips in demand. · Generate reports and analyze trends to forecast requirements and identify process improvements. · ...

The Principal Planner performs professional planning work in support of the Town's land use development review and long-range planning initiatives. · Reviewing and processing land development subdivision applications. · Drafting zoning ordinance amendments conducting site inspect ...

Detail-oriented and passionate Recruitment Specialist to join our team. · ...

Locum and permanent opportunities for General Practitioners with Medical Resources Group. · ...

Assist the Executive Chef in menu planning and development with a focus on seafood dishes. · Oversee the preparation and cooking of all seafood items ensuring they are cooked to perfection. · Supervise train a team of prep cooks fish cooks adhering to all safety sanitation standa ...

+Our Client - A National apparel store requires a supervisor to join their Kenilworth Store. · +Oversee staff activities, provide training, and ensure employees follow store policies. · Create and manage work schedules to ensure adequate staffing levels during busy and slow perio ...

A newly opened premium casual dining venue operating within a respected luxury hospitality group is seeking an experienced General Manager to lead a high-volume operation on Cape Town's Atlantic Seaboard. · This is a senior operational role with full ownership of front-of-house p ...

The Operations Manager is responsible for ensuring the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. · ...

The Principal Planner performs professional planning work in support of the Town's land use development review and long-range planning initiatives. · Responsibilities include reviewing processing land development subdivision applications drafting zoning ordinance amendments condu ...

We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. · Lead, mentor, and support a team of WFM analysts to ensure optimal performance and high service delivery standards. · Conduct regular performance reviews, pr ...

A well-established packaging manufacturer is looking for an enthusiastic customer-orientated Production Planner to join their dynamic team based in Cape Town. · The incumbent will oversee aspects of the supply chain focusing on the planning and procurement of products and the pro ...