Customer Service Operations Specialist - Durban - TEEKOM SA

    TEEKOM SA
    TEEKOM SA Durban

    1 month ago

    Default job background
    Full time

    Job title: Customer Helpdesk Agents

    Description

    Job Description

    We are seeking a skilled and customer-focused Customer Service Operations Specialist to join our team at TEEKOM SA.

    Key Responsibilities:

    • Order Management: Receive and process incoming orders in a timely manner, ensuring that all necessary information is accurately captured and recorded.
    • Customer Communication: Respond to customer inquiries via phone, email, or other communication channels, providing prompt and effective resolutions to any issues or concerns.
    • Team Collaboration: Work closely with production and dispatch teams to ensure seamless order fulfillment, including coordinating delivery dates and production plans.
    • Quality Control: Verify that all orders meet quality standards and customer specifications before being dispatched.
    • Feedback and Improvement: Gather customer feedback and use it to identify areas for improvement, making recommendations for process enhancements and new initiatives.

    Requirements:

    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks efficiently.
    • Strong problem-solving skills and attention to detail.
    • Basic computer skills and familiarity with CRM systems.

    Benefits:

    • A competitive salary of R200,000 - R250,000 per annum, commensurate with experience.
    • A comprehensive benefits package, including medical aid, life insurance, and retirement savings.
    • Ongoing training and development opportunities to enhance your skills and career prospects.

    As a valued member of our team, you will enjoy a dynamic and supportive work environment, where your contributions will make a real difference in delivering exceptional customer experiences.



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