Credit Controller: Commercial - Pretoria, South Africa - City Property
Description
The purpose of the role is to manage arrears effectively.Managing tenant accounts.
- Follow up and collect all outstanding monies from current and ex-tenants who are in arrears.
- Negotiate payment arrangements.
- Provide statements to relevant parties when required.
- View banking unallocated and suspense accounts for payments received with incorrect reference numbers and send correct information to banking.
- Provide feedback on arrears as required.
- Ensure that all files handed over to Legal are accurate and complete.
- Resolving tenant queries (e.g. account reconciliation, assessment rates, utilities etc.)
Administrative duties.
- Ensure that the credit control policies and procedures are complied with.
- Sign an MOU with all tenants for which payment arrangements are made.
- Send out the appropriate default letters.
- Blacklist all tenants as per company policy.
- Update the notes on the arrears report daily.
- Ensure that all instructions are issued are accurate, complete, and authorised in terms of the SODA timeously where adjustments to tenant accounts are to be made.
- Update and correct tenant information as required.
- Reconcile credit balance accounts to make sure that they are correct.
- Check the rent-roll reconciliation report monthly.
- Attend to tenant CRM cases timeously & effectively.
- Communicate on a regular basis with the Property Manager regarding problematic tenants.
Working conditions:
Office Based.
Qualifications & Experience:
- Up to 2 years credit control experience required.
Skills & Knowledge Required:
- Basic knowledge of MDA preferred.
- Basic Accounting knowledge.
- Understanding of account reconciliations.
MS Office:
a. MS Word - Basic
b. MS Excel - Basic
c. MS Outlook - Basic
- Good communication skills, literacy, and proficiency in English.
- Good telephone etiquette.
Personal Attributes**:
1.
Problem solving - find solutions, where required.
2.
Reality testing - be objective; see things as they really are.
3.
Impulse control - resist or delay impulse to act.
4.
Flexibility - adapting emotions, thoughts, and behaviors.
5.
Stress tolerance - coping with stressful situation.
6.
Interpersonal relationships - building mutually beneficial relationships.
7.
Empathy - understanding & appreciating how others feel.
8.
Independence - be self-directed.
9.
Assertiveness - be non-offensive.
10.
Self-assured - be self-assured and at ease with people in all types of situations.
11.
Persuasion - negotiating, selling, influencing, and attempting to persuade people or trying to change the point of view of others.
Persistence - seeing tasks to completion, not giving up, dislike leaving things unfinished.
13.
Rule
following - adhere to rules and strictly follow work regulations.
14.
Attention to detail - focus on details, strive for perfection and be well organised.
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