Branch External Sales and Service Advisor Obr - Port Shepstone, South Africa - FirstRand
Description
Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.
Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Continuously identifying new business opportunities.
- Actively grow the merchant base by targeting quality, profitable business as well as cross selling.
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis Actively promote existing product offerings to key decision makers of small and medium sized companies.
- Achieve sales call, merchant signup and revenue targets.
- Keep up to date with product changes and enhancements.
- Prepare and present proposals for potential clients.
- Enroll of new clients and ensuring they are set up correctly, timeously and accurately.
- Ensure that product/s is actively promoted to establish a presence in the market.
- Gather competitor information and act upon such information.
- Connect with our customers by living up to our brand promise of "how can we help you?" at all times. Treat customers as you would want to be treated.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Conduct myself in an ethical manner at all times.
- Take ownership of solving our customers problems or queries as efficiently and quickly as possible.
- Adhere to the TCF (Treating Customers fairly) principles in all that you do.
- Meet and exceed monthly sales target.
- Maximize crosssell opportunities identified aligned to customer needs based customer needs analysis.
- Use opportunities identified to increase market share.
- Ensure activities support cost containment and reduction.
- Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and selfservice channels.
- Always comply with procedures and processes contained in the relevant business guidelines.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
Application Closing Date
18/03/24
More jobs from FirstRand
-
IT Project Manager
Johannesburg, South Africa - 2 days ago
-
Business Development Lead Strategic Partnerships
Johannesburg, South Africa - 3 days ago
-
Data Modeller C
Johannesburg, South Africa - 1 week ago
-
Delta One Trader
Johannesburg, South Africa - 5 days ago
-
Branch Controller
Cape Town, South Africa - 1 week ago
-
Life Underwriter
Johannesburg, South Africa - 1 week ago