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  • Call Centre Operations Manager - Johannesburg - Believe Resourcing

    Believe Resourcing
    Believe Resourcing Johannesburg

    1 week ago

    Default job background
    Description

    Call Centre Operations Manager

    Lead a team in a fast-paced call center environment to support clients' financial wellness through strategic management.

    About the Role

    This is a leadership opportunity for a seasoned professional with 5-10 years of experience in call center leadership or customer service management. The ideal candidate will have a background in financial services, debt management, or telesales and be skilled in quality control, customer satisfaction, and performance coaching.

    Key Responsibilities

    1. Manage and mentor a team of call center agents
    2. Oversee quality control, monitoring calls, and providing constructive feedback
    3. Coach and guide team members, ensuring adherence to scripts and operational standards
    4. Support inbound and outbound call campaigns, aiming to exceed SLA targets
    5. Drive lead management initiatives, campaign planning, and relationship-building
    Requirements

    The ideal candidate will possess:

    1. 5-10 years of experience in call center leadership or customer service management
    2. A background in financial services, debt management, or telesales (highly advantageous)
    3. Strong verbal and written communication skills, with attention to detail
    Company Overview

    A leader in financial services and debt management dedicated to empowering clients with financial coaching, customer support, and tailored debt management solutions.


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