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- Manage and mentor a team of call center agents
- Oversee quality control, monitoring calls, and providing constructive feedback
- Coach and guide team members, ensuring adherence to scripts and operational standards
- Support inbound and outbound call campaigns, aiming to exceed SLA targets
- Drive lead management initiatives, campaign planning, and relationship-building
- 5-10 years of experience in call center leadership or customer service management
- A background in financial services, debt management, or telesales (highly advantageous)
- Strong verbal and written communication skills, with attention to detail
Call Centre Operations Manager - Johannesburg - Believe Resourcing
1 week ago

Description
Call Centre Operations Manager
Lead a team in a fast-paced call center environment to support clients' financial wellness through strategic management.
About the RoleThis is a leadership opportunity for a seasoned professional with 5-10 years of experience in call center leadership or customer service management. The ideal candidate will have a background in financial services, debt management, or telesales and be skilled in quality control, customer satisfaction, and performance coaching.
Key Responsibilities
The ideal candidate will possess:
A leader in financial services and debt management dedicated to empowering clients with financial coaching, customer support, and tailored debt management solutions.
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