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    • Field Support Engineer - Randburg - iOCO

    iOCO
    iOCO Randburg

    1 month ago

    iOCO background
    Description

    Field Support Engineer

    Take Your IT Career to the Next Level

    We're looking for a skilled Field Support Engineer to provide on-site technical support, troubleshoot hardware and software issues, and ensure seamless IT operations.

    Your Key Responsibilities:

    • Repair, troubleshoot, and install hardware and software of new or faulty laptops and desktops.
    • Install, support, and troubleshoot Windows OS, as well as 3rd party applications.
    • Manage all open tickets within the designated Service Level Agreement (SLA).
    • Achieve efficiency targets.
    • Provide mobility support, workshop assistance, and field engineer services.

    Experience Required:

    • 2-5 years of practical experience in service delivery, desktop support, network support, and Active Directory.
    • Background in mobile device support.

    Essential Competency:

    • Grade 12 qualification.
    • Certificate in CompTIA A+/N+ International or equivalent is essential.
    • MSCE or MCDST certification.
    • Strong soft skills.

    Preferred Qualifications:

    • A+
    • N+
    • ITIL Foundation V4 certification.

    About the Opportunity:

    • Contract Position.
    • Location: Sandton.
    • Work environment: Office.
    • Physical demands: Prolonged sitting at a desk.
    • Travel: Valid driver's license and own transport required.

    Discover a Professional Journey that Embraces Excellence

    At iOCO Infrastructure Services, we deliver outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. You'll partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

    Desired Skills:

    • Adaptability.
    • Authenticity.
    • Partnership.
    • Ingenuity.
    • Mastery.
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