Portuguese Speaking Experience Centre Ambassador - Johannesburg - Isilumko Staffing (JHB)

    Isilumko Staffing (JHB)
    Isilumko Staffing (JHB) Johannesburg

    5 days ago

    Isilumko Staffing (JHB) background
    Description

    Job Overview

    We are seeking a highly motivated and enthusiastic individual to join our dynamic team as an Experience Centre Ambassador. This role involves providing exceptional guest experiences, supporting our Global Sales Organization, and contributing to the growth of a start-up luxury brand.

    Key Responsibilities:

    • Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
    • Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
    • Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
    • Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
    • Provide feedback on customer support processes and suggest improvements.

    Requirements

    • Minimum 1 year of experience in a contact center, ideally within travel or luxury hospitality.
    • Hospitality mindset with excellent communication skills suited for luxury, international travelers.
    • Fluency in English; Japanese language proficiency is also required (written and spoken).
    • Confident in phone and video communications, representing the brand professionally.
    • Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
    • Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
    • Willingness to work full-time on shifting schedules, including weekends, to support global markets.

    Essential Qualities

    • Genuine interest in global travel destinations.
    • Enthusiastic, with the ability to see tasks through to completion.
    • Adaptable and thrives in a start-up environment where change is constant.

    Working Hours

    This is an office-based, full-time role with a flexible schedule, including shifts from Monday to Sunday with two days off.



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