- Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
- Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
- Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
- Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
- Provide feedback on customer support processes and suggest improvements.
- Minimum 1 year of experience in a contact center, ideally within travel or luxury hospitality.
- Hospitality mindset with excellent communication skills suited for luxury, international travelers.
- Fluency in English; Japanese language proficiency is also required (written and spoken).
- Confident in phone and video communications, representing the brand professionally.
- Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
- Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
- Willingness to work full-time on shifting schedules, including weekends, to support global markets.
- Genuine interest in global travel destinations.
- Enthusiastic, with the ability to see tasks through to completion.
- Adaptable and thrives in a start-up environment where change is constant.
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Experience Centre Ambassador – Japanese Speaking Role: · About the Role · We are seeking passionate and enthusiastic individuals to join our dynamic team as Experience Centre Ambassadors. You will provide exceptional guest experiences, support our Global Sales Organization, and c ...
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Isilumko Staffing (JHB) JohannesburgJob Purpose · We are seeking enthusiastic and friendly individuals to join our team as an Experience Centre Ambassador – Air Services. · In this role, you will focus on booking and managing air transportation, alongside other guest journey services, while providing exceptional cu ...
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Portuguese Speaking Experience Centre Ambassador - Johannesburg - Isilumko Staffing (JHB)

Description
Job Overview
We are seeking a highly motivated and enthusiastic individual to join our dynamic team as an Experience Centre Ambassador. This role involves providing exceptional guest experiences, supporting our Global Sales Organization, and contributing to the growth of a start-up luxury brand.
Key Responsibilities:
Requirements
Essential Qualities
Working Hours
This is an office-based, full-time role with a flexible schedule, including shifts from Monday to Sunday with two days off.
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Experience Centre Ambassador
Isilumko Staffing (JHB)- Johannesburg
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Chinese Speaking Centre Ambassador
Isilumko Staffing (JHB)- Johannesburg
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Air Services Centre Ambassador
Isilumko Staffing (JHB)- Johannesburg
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Experience Centre Ambassador – Japanese Speaking
Isilumko Staffing (JHB)- Johannesburg
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Experience Centre Ambassador – Air Services
Isilumko Staffing (JHB)- Johannesburg
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Experience Centre Ambassador – Chinese Speaking
Isilumko Staffing (JHB)- Johannesburg
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Infrastructure Manager JHB
Be Different Recruitment- Johannesburg
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Infrastructure Manager
Be Different Recruitment- Johannesburg
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DCDS Actuarial Analyst JHB
Discovery Limited- Sandton
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PAM 14553 - Call Centre Agent (Life Insurance) – Bryanston
Professional Career Services- bryanston, Gauteng
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Beauty Advisor
Clicks Group Limited- Roodepoort
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Enrolled Nurse
Intercare Group- Centurion