Factory Shop Manager - Somerset West, South Africa - Helderberg Personnel

Helderberg Personnel

Verified Company

Somerset West, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

My client, a family-owned business based in Somerset West, specializes in the manufacture of Ready to Eat Meals and Food Products, is seeking to employ a Factory Shop Manager

factory shop manager|retail|store manager

Key Responsibilities Include:

Factory Shop Management:_
Responsible for managing the shop's operations, including opening and closing, instore and online sales, customer service and inventory management
Maintaining security on the shop floor to prevent theft or loss of merchandise
Collaboratively working with other staff to ensure smooth operations and a positive work environment and that the shop is always manned during opening hours
Sales and

Customer Service:
_

Maximise sales and ensure customers are met with high levels of service
Seek referral business and look to grow the customer base
This will include upsell, crosssell
Capture customer details and build and manage loyalty with customers
Process customer orders accurately and efficiently with gratitude and professionalism
Process credit card and electronic payments and receipting
Assist customers with inquiries, product recommendations, and purchases
Handle customer inquiries, requests, and complaints in a courteous and professional manner
Shop Merchandising:_
Restock inventory and replenishing supplies daily before shop opening times
Assist in maintaining cleanliness and organisation of the shop floor
Ensure that the store's layout and displays are visually appealing and effectively showcase the company's various products and brands
Assist in setting up and maintaining promotional displays.
Inventory Management:_
Conduct daily stock takes, at the end of each sales day, to monitor inventory levels and reconcile discrepancies
Record and capture inventory levels as required by management
Assist in identifying slowmoving or expired products and recommend appropriate actions
Packaging, Dispatch and Reception:_
Fulfil a backup role to current receptionist / dispatcher