Technical Liason - Paarl, South Africa - United Exports

Description

• Customer Relationship Management: Develop strong customer relationships by collaborating with account managers to understand their specific requirements thoroughly.
  
• Due Diligence Packs: Ensure completion of due diligence packs from clients before the season commences.
  
• Sales Liaison: Coordinate with the sales team and product allocator to determine approved growers and varieties for each customer.
  
• Document Verification: Verify the accuracy of all requested documents and information before sending them to customers.
  
• Data Management: Update client access lists on Datahive and Netsuite with approved due diligence packs and customer specifications.
  
• Customer Specifications: Obtain and update customer specifications on Datahive, ensuring all relevant parties sign off on them.
  
• Query Handling: Address customer queries regarding technical requirements and product quality promptly and efficiently.
  
• Feedback Management: Follow up on customer feedback within 48 hours of product arrival, and escalate unresolved issues accordingly.
  
• Quality Assurance: Review QC reports for accuracy and ensure compliance with customer specifications, promptly addressing any discrepancies.
  
• Issue Resolution: Investigate and resolve quality issues, providing relevant documentation and photos as necessary.
  
• Account Management: Collaborate with Key Account Managers to optimise client account management processes.
  
• Communication and Reporting: Communicate temperature alerts, QC gradings, and quality trends to relevant teams, and ensure timely filing of all QC reports and supporting documents.
  

Requirements

• Senior certificate/grade 12 / matric.
  
• Suitable tertiary qualification.
  
• Minimum 2 - 3 years of experience in a similar role.
  
• Technical knowledge of the fruit industry.
  

• Market requirements knowledge and some degree of product knowledge.
  
• Computer literacy: MS Office (Excel, Word, PowerPoint.
  
• Proficiency in using Netsuite or similar ERP systems.
  
• Excellent communication skills; verbal and written. Must be fluent in English.Excellent administration skills.
  
• Excellent attention to detail and persistent in getting information.
  
• Building and maintaining strong interpersonal relationships.
  
• Ability to act with tact and discretion.
  
• Ability to achieve deadlines whilst working under pressure.
  
• Ability to handle conflict when managing expectations and giving tough, fair, but direct feedback.
  
• Ability to adapt and respond to change.
  
• Ability to analyse information and communicate to relevant parties.