Credit Risk Manager - Midrand - Smith Garb & Associates

    Smith Garb & Associates
    Smith Garb & Associates Midrand

    1 day ago

    R380,000 - R800,000 (ZAR) per year *
    Description

    Key Responsibilities

    Credit Risk Management
    • Identify alternative data sources to improve scoring accuracy
    • Implement debi checks and other mechanisms to enhance collections
    • Optimise customer onboarding and manage system integrations
    • Develop and enforce company credit policies
    Debt Collection & Payment Management
    • Oversee a call centre with high automation (bots, WhatsApp, email, SMS)
    • Contact customers to collect outstanding payments
    • Negotiate repayment arrangements, settlements, and plans
    • Escalate high-risk or complex accounts
    Customer Account Management
    • Monitor accounts daily for overdue payments
    • Reconcile accounts and resolve billing discrepancies
    • Review credit limits and recommend adjustments
    Compliance & Regulatory Requirements
    • Ensure all collections activities comply with regulations and internal policies
    • Handle customer information confidentially and ethically
    • Follow legal procedures for external collections or legal action
    Reporting & Administration
    • Prepare daily, weekly, and monthly collections reports
    • Analyse data and maintain dashboards and management reports
    Customer Service
    • Offer solutions to resolve payment challenges while protecting company interests
    • Collaborate with internal teams (sales, finance, customer service) and external partners

    Key Performance Indicators (KPIs)

    • Bad debts written off remain below 1215%
    • Customers who never pay remain below 10%
    • Fraudulent accounts remain below 5%

    Qualifications & Experience

    • Bachelors Degree or Diploma in Finance, Business Management, or relevant qualification, or equivalent experience
    • 810 years experience in credit control and debt collection
    • Proven experience optimising loan management systems and automating processes
    • Strong understanding of relevant regulations
    • Experience in retail credit, consumer lending, micro-lending, or FMCG collections
    * This salary range is an estimation made by beBee
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