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- Diploma / Certificate in Information Technology: System support or similar
- Solid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years
- Experience in database systems, reporting and query tools
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
- Effective time management skills and ability to prioritise work assignments
- Analytical
- Ability to solve problems
- Able to build and maintain business relationships
- Desire to learn and grow within the organisation
- Strong team player
- Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
- Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge
- Communication and problem-solving skills to deliver support services for business applications
- The successful candidate for the role will be responsible for the following systems/apps (but not limited):
- Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutions
- To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
- Investigate and analyse system issues to determine cause of issues and appropriate corrective action
- Provide system knowledge and consultancy for divisional and cross- divisional projects ensuring that business process requirements are met, and best practice is achieved
Mandarin SAP ERP System Software Assistant - Kempton Park, South Africa - RAKKGALAKANE RECRUITMENT
Description
Mandarin SAP ERP System Software Assistant, Kempton Park, Rneg + Ben
DUTIES
SAP
- Evolve
- Xperteck