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    • Technical Support Specialist - Sandton - IOCO

    IOCO
    IOCO Sandton

    1 month ago

    iOCO background
    Description

    At iOCO Infrastructure Services, we're seeking a highly skilled Field Support Engineer to join our team. This role involves providing top-notch technical support to our clients, ensuring their equipment runs smoothly and efficiently.

    Key Responsibilities:

    • Repair, troubleshoot, and install hardware and software for new laptops and desktops.
    • Provide expert support for Windows OS, software installation, and troubleshooting, including 3rd party applications.
    • Manage and resolve open tickets within the SLA.
    • Maintain efficiency targets and provide exceptional mobility support and workshop services.

    Requirements:

    • 2-5 years of experience in in-service delivery, desktop support, network support, and Active Directory.
    • Experience in mobile device support is essential.
    • Possess a Grade 12 certificate and a CompTIA A+/N+ International certificate or equivalent.
    • Hold an MSCE or MCDST certification and ITIL Foundation V4.
    • Excellent soft skills and a valid driver's license.

    About the Opportunity:

    • This is a permanent position located in Sandton.
    • Work involves sitting at a desk and occasional travel.

    Why Choose iOCO?

    We're a community of skilled professionals dedicated to delivering exceptional client experiences. Our innovative IT infrastructure solutions help clients conquer business challenges while we enjoy the process. Join us and discover a professional journey that embodies excellence without compromise.

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