Service Coordinator - Sandton, South Africa - Empact Group

Empact Group

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Main Purpose of the job

The successful applicant will be responsible for coordinating hygiene services in accordance with the team's schedule for each site in line contract specifications.

This will include providing operational support, oversee client services.

Education and Experience required:

Grade 1
Minimum 2 to 3 Years' experience in cleaning & hygiene sector
Experience in highly commercial and sensitive markets is compulsory.
Valid driver's license would be an advantage.

Knowledge and Skills:

Knowledge of the relevant cleaning & hygiene services
Customer service skills
Strong attention to detail
Communication skills
Awareness of health and safety procedures
Ability to work unsupervised.
Conflict resolution
Tech savvy & Computer Literacy

Competencies required:

Problem solving, Customer Relationship Building, Communication, Team leadership, Confidence, Assertiveness; Analytical Thinking; Tolerance for Stress; Resilience.

Key areas of responsibility:

Scheduling of drivers for the Hygiene service teams
Printing of delivery notes and make sure deliveries go out with the consumable driver
Service slips and POD filing when submitted
Vehicle service bookings
Pest state of service weekly updating for Pest control according to slips received
Service call complaints received communication to the teams if the Service Manager is absence
General Admin printing, filing etc.
Provide proof of services if requested by the clients and internal
Provide proof of POD's for consumables when required by internal & external clients
Updating of the consumable tracker
Confirming stock returns from Hygiene in stores and arranging paperwork for credit notes if necessary
Arranging of replacement drivers and temps when necessary