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    • Customer Service Agents - Johannesburg - Unique Personnel Ltd

    Unique Personnel Ltd
    Unique Personnel Ltd Johannesburg

    2 weeks ago

    Default job background
    Customer Service / Support
    Description

    At {company}, we are seeking highly motivated and German-speaking Customer Service Representatives to join our team in a dynamic environment. As the voice of the company, you will be responsible for delivering exceptional service through positive interactions, making a significant difference in our customers' experiences.

    We offer:

    • Opportunities for Advancement: Take your career to the next level with our fast-paced and growth-oriented work environment.
    • Flexible Schedules: Balance your work and personal life with flexible scheduling options that fit your needs.
    • Tremendous Bonus Opportunities: Earn additional income through performance-based bonuses.
    • Fantastic Supervisors and Positive Environment: Work with experienced and supportive supervisors who foster a collaborative and inclusive atmosphere.
    • Affordable Benefits: Enjoy comprehensive benefits packages for you, your spouse, and/or children.
    • Paid Time Off and Holidays: Relax and recharge with generous paid time off and holidays.

    Key Responsibilities:

    Providing Exceptional Stakeholder Experience

    Deliver best-in-class service to couriers, customers, and restaurants through live chat, email, and phone support.

    Ensuring Seamless Experiences

    Work with couriers to resolve active order issues, provide timely information, and ensure a smooth delivery experience.

    Resolving Escalated Inquiries

    Address complex, high-stakes inquiries from couriers through effective communication and collaboration with internal teams.

    Facilitating Communication

    Coordinate communication between customers, restaurants, and couriers to ensure seamless delivery experiences.

    Applying Technology and Tools

    Optimize stakeholder experiences using internal tools and resources, ensuring all couriers have the best possible experience.

    Meeting Performance KPIs

    Meet or exceed personal performance goals to deliver a best-in-class stakeholder experience.

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