Front Office Team Leader - Umhlanga, South Africa - HotelJobs

HotelJobs
HotelJobs
Verified Company
Umhlanga, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
We are seeking a Front Office Team Leader for our up market Hotel in Umhlanga


Main duties and responsibilities:

  • Supervise staff to ensure courteous and efficient welcoming and departure procedures for guests
  • Must be compliant and well versed in Health and Safety as well as Labour Legislation
  • Supervise staff with regard to overall work performance and on the job conduct and conduct training needs analysis
  • Maintain guest assistance and service at the reception area during shift times
  • Schedule staff duty rosters and supervise the completion of daily administration in accordance with laid down procedure
  • Oversee adherence to front office control, procedures and reporting requirements as well as the maintenance of data and records on the Front Office System
  • Deal with front office statistical reports, receiving payments in acceptable forms, check guest folio accounts and calculate rates and discounts
  • Ensure the periodic printing and recording of contingency reports
  • Ensure a proper arrival/departure procedure is in place for all daily reservations
  • Any special needs/requirements to be taken care of thus gaining loyalty and return business

Minimum qualifications and experience:

  • Grade 1
  • Previous experience in a similar position in the Hotel Industry
More jobs from HotelJobs
See all jobs of HotelJobs