IT Technician - Benoni, South Africa - The Recruitment Agency South Africa (TRASA)

The Recruitment Agency South Africa (TRASA)
The Recruitment Agency South Africa (TRASA)
Verified Company
Benoni, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

IT Technician (Infrastructure)

1. Job Summary

  • Administer and maintain the infrastructure technology across the Affinity Enterprise branches and multiple
data centres.


2. Key Performance Areas

  • Maintain high availability infrastructure
  • Conduct research on latest networking
  • Perform general administrative functions
  • Infrastructure projects

3. Key Tasks (By KPA for clarity)
Maintain high availability infrastructure

  • Perform daily maintenance and upgrades of the Affinity/TMS branch offices and multiple data centre
infrastructure (Including cloud services)

  • Manage and configure the Wide Area Network (WAN)
  • Manage and configure the Local Area Network (LAN)
  • Optimize service improvement within the infrastructure environment
  • Conduct remote infrastructure support and troubleshooting within prescribed SLAs
  • Manage IP addresses
  • Maintain infrastructure security (e.g. through access controls, backups and firewalls)
  • Monitor and maintain biometrics and smart numbers
Conduct research on latest networking

  • Develop and assist in Data Centre consolidations
  • Cloud Services, Disaster Recovery, Business Continuity connectivity design
Perform general administrative functions

  • Collaborate and communicate with IT Support teams
  • Provide assistance to IT Support teams
  • Capacity management
  • Reporting within the infrastructure, including monitoring and alerting
  • Provide vendor, management and 3rd party partners support
  • Establish and maintain a good working relationship with customers and other professionals
  • Oversee telecommunications (i.e., IVR's and smart numbers)

4. Other requirements

  • Undertake crossfunctional tasks for, and provide assistance to, Network Administrators
  • Occasional nighttime driving and working
  • Liaise with third party providers in a professional manner.
  • Undertake UPS operational/functionality checks per prescribed checklist(s)
  • Check that OEM UPS suppliers' maintenance regimes are completed per SLA
  • Process "first point of contact" calls for UPS and systems issues and/or failures
  • Retrieve camera footage for managers'/supervisors' review
  • Monitor and maintain camera hardware and cabling

5. Physical activities

  • Able to lift/carry equipment minimum of 20Kgs
  • Working at heights and in confined spaces
  • Sharp and jagged finishes to infrastructure and equipment

6. When the job will be performed

  • Typically, standard office hours (Monday to Friday 08:00 17:00)
  • Occasional after hours call outs (including weekends and public holidays)
  • Scheduled standby and call out shifts

7. Where the job will be performed

  • Predominantly Benoni based
  • When required Affinity data centres and other Affinity sites.

8. Essential Qualifications (Have-to-Have)

  • Matric
  • A+ Certificate
  • N+ Certificate
  • Linux

9. Desirable Qualifications (Nice-to-Have)

  • CCNA
  • Security+
LPIC 1


MCSE

10. Legal or Statutory Requirements

  • None

11. Essential Experience (Have-to-Have)

  • 3 years in a similar role
  • Computer network experience
  • Desktop support experience
  • Hardware maintenance experience
  • Networking Devices experience

12. Desirable Experience (Nice-to-Have)

  • Experience in DHCP, DNS and SMTP
  • Experience in Firewalls and VPN Solutions
  • Experience in Active Directory
  • Experience with networking fundamentals and protocols
  • Knowledge and Skills
  • Excellent listening and questioning skills
  • Demonstrable knowledge in Monitoring tools e.g. Observium and netflow tools
  • Communication skills
  • Interpersonal skills
  • Organisation skills
  • Problem solving skills

14. Attributes
Team player
Able to work under pressure
Attention to detail
Able to prioritise
Self-motivated
Honest, hardworking and humble
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