Senior Debt Recovery Specialist - Sunninghill, South Africa - Dante Personnel
Description
Gauteng, Sunninghill- R R20 000 Cost To Company
Main Purpose of the Job:
- To provide support to Credit Risk Advisors and their team, in order to improve customer cashflow and minimise risk by proactively recovering any outstanding debt, using a variety of approaches and keeping the customer informed throughout the process.
Requirements:
- NQF Qualification, Diploma or Degree advantageous
- Must be Computer Literate with MS Office
- Understanding of functions such as pulling reports, capturing payments and payment schedules, generating documents, and searching
- Experience with dictating and typing notes for minutes
Duties:
- Obtain LAA (Legal Action Advice) form with indemnity to list plus a copy of Sale Agreement, Statement, Security Documents
- Obtain a "Collection Advice with Authority To List" form (for nonretainer clients)
- Check documentation for correctness, acknowledge receipt of LAA / Collection Advice accordingly
- Assess paperwork identify strengths and weaknesses in paperwork that will affect the collection process and ensure your initial assessment is the first note when loading the matter onto Mfiles
- Advise clients immediately of shortcomings, ramifications and suggested solutions where documentation is assessed to be inadequate or incomplete
- Load entire matter onto M-Files, saving all the supporting documentation accordingly
- Place debtor on Interim Industry Stop, ensure status is continuously updated
- Contact Debtor telephonically, establishing the status of the debt and ability to pay and record who was spoken to and details of discussion
- Dependent upon outcome of phone call, send confirmation letter or letter of demand. Differentiate between surety and no surety, insured and uninsured.
- All relevant correspondence and actions need to be saved and or recorded on Mfiles for reporting purposes.
- Update industry stop status on an ongoing basis (Final Industry stop, or Dispute raised)
- Diaries date for payment / date for follow up / date for listing. USING M-FILES
- If insured, establish claim lodgment date and diaries accordingly using M-FILES
- Follow proactive debt recovery processes and approaches to obtain payment
- Adverse list if proper notice (in demand) has expired and with prior authority from your Credit Risk Advisor
- Understand all forms of security to assist with collection
- Secure Acknowledgement of Correctness of Account or Acknowledgement of Debt, as applicable. If insured, obtain insurer authority
- If you are not successful or progress is stifled, refer to Credit Risk Advisor for assistance
- Inform insurers, if applicable and via online portal of all amounts received from debtors
- Keep collection notes updated with all actions taken or followed on Mfiles (within 24 hours max)
- Keep collection notes updated with any payment schedules or payments received on Mfiles (within 24 hours max)
- Accounts department to be advised on all collection payments received on adhoc collections for relevant billing to take place
- In collaboration with the Credit Risk Advisor, must decide if to hand over to Attorneys
- If claim lodged, advise Collections Department accordingly vis Mfiles and mail in order to follow up for the official collection from the insurers
- If the matter is totally uncollectable, a full motivation is to be made as to why the file should be closed. It should incorporate Deeds Office Search results (if applicable), searching social media, Google etc.
- At all times to ensure that M-Files is used in its entirety for all actions and notes. The system should be current at all times
- Should the debtor pay, the business is to be removed from Industry Stop and the adverse listing updated
- All transactions to be captured and created through M-Files
- All documentation and correspondence to be saved to the collection matter on M-Files, as and when received
- ALL Collection notes are to clearly reflect action taken and outcome, actions still to take, any BCM recommendations and client responses
- Notes on payment plan to state amounts and terms every time.
- Ensure hand over balance matches clients during the process
Consultant:
Elizabeth Dhevar
- Dante Personnel
Johannesburg
******- For more information please contact:
- Elizabeth Dhevar
More jobs from Dante Personnel
-
Service Technician
Cape Town, South Africa - 5 days ago
-
Application Developer
Edenvale, South Africa - 6 days ago
-
administrator
Bedfordview, South Africa - 2 days ago
-
Sales Rep
Germiston, South Africa - 5 days ago
-
Legal Secretary
Pretoria, South Africa - 5 days ago
-
External Sales Representative
Cape Town, South Africa - 1 week ago