Cleaning Services Manager - Cape Town, South Africa - V&A Waterfront

V&A Waterfront

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Reporting to the Senior Manager:

Custodial Services, the
Cleaning Services Manager is responsible for overseeing and managing all cleaning, hygiene, and waste service contracts to ensure the effective delivery of cleaning services to the property.

Key responsibilities include managing vendor contracts, coordinating with external service providers, designing and actively implementing effective controls and monitoring processes, ensuring that all staff and vendors meet and exceed service expectations, control costs, and ensure adherence to budgets.

The role requires the development, implementation, and oversight of best practice processes and quality standards to maintain property appearance.

The Cleaning Services Manager must oversee day-to-day cleaning operations and coordinate with other support Departments to increase the effectiveness of the allocated cleaning service providers.

The incumbent will be expected to work closely with the Events and Tenant Installation teams to provide the relevant cleaning support services and manage any related ad-hoc projects (tenant requests or CAPEX).

The focus areas of leadership, project management, technical expertise, and financial management will contribute to success in the role.

Relationship building and communication with clients, tenants, and internal stakeholders is also key to addressing concerns and providing excellent customer service.

Experience requirements relevant to this job:

5 Years Relevant Working experience
Experience in contract management, preferably in the cleaning services industry
Experience working with Quality Management Systems (e.g. ISO 9001)

The following job objectives were found to be relevant to this job:

Contract Management and Compliance

Provide input into the development and negotiation of cleaning service contracts
Ensure consistent management of all contracts with service providers
Review contract terms, conditions and expectations to ensure alignment with business expectations and company capabilities
Conduct regular audits on the SLA and devise and implement strategies to identify and resolve issues
Maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal clients about contractual issues
Review contractual performance to ensure compliance with terms and to identify conflicts or changes requiring resolution at contract renewal
Assist with contract development and tender stages of all service providers at time of renewal of the contract
Produce and review policies and protocols for each cleaningrelated discipline

Project Management

Plan projects and ensure it is programmed to a level of detail necessary for the team onsite to deliver the scheme without delays
Produce and analyse progress reports, including updated costs and forecasts
Ensure agreed standard is adhered to as per set goals, and in line with the approved budget
Lead project team to provide a superior standard of safety and project management
Prepare and submit all procurement

- related paperwork, and assist with tender stages and all meetings

Quality Control

Monitor service delivery issues and request(s) as logged on PLANON and ensure all cases are closed within the required timeframes
Ensure weekly PLANON feedback reports are submitted to line manager
Implement and monitor quality control measures to ensure cleaning services meet or exceed the contract specifications
Conduct regular inspections of cleaning activities and collaborate with vendors to address any performance issues
Implement continuous improvement initiatives to enhance service quality
Identify areas that need attention and issue noncompliance reports and or penalties where necessary
Produce and review policies and protocols for each cleaningrelated discipline

Safety and Compliance

Ensure that a safe work environment is maintained through compliance with all health & safety policies and procedures
Collaborate with internal and external stakeholders to enforce safety protocols and address any concerns

Documentation and Reporting

Prepare monthly reports on contract performance, client satisfaction and financial metrics for management review
Maintain accurate records of contract terms, modifications, and all audits and communications
Ensure all documentation is organised and easily accessible for auditing purposes

Stakeholder Relations

Establish and maintain positive relationships with internal and external stakeholders to ensure excellent customer service and professional cleaning services
Act as primary point of contact for all cleaning servicerelated enquiries, concerns and ad hoc requests
Attend internal and external meetings to assess customer satisfaction and address issues promptly, and ensure the production of accurate records of any discussions and actions required

Financial Management