Logistics Coordinator, Operations - Kempton Park - DSV Road GmbH

    DSV Road GmbH
    DSV Road GmbH Kempton Park

    1 week ago

    Default job background
    Transportation / Logistics
    Description
    Logistics Coordinator

    This role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met.

    1. Reporting to relevant stakeholders
    2. Co-ordinating/Consolidating all the information from various transporters in a presentable manner.
    3. Invoice management and execution.
    4. Build and maintain a strong business partnership with the existing customers & transporters.
    5. Consciously looking for value adding opportunities to improve current processes and deliverables as per the client contract.
    6. Overall service and development within the transportation space
    7. Good understanding of domestic and cross border/international transport requirements
    8. Ensuring compliance with regards to documentation and export & import controls
    9. Proactively driven to identify, action, and manage on deliverables.
    10. Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner
    11. Understand the client's business & requirements.
    12. Understand the client's customer requirements.
    13. Develop a strong, trusting relationship with clients and transporters.
    14. Deep understanding and execution of contractual SLAs & KPI's
    15. Proactively driven to identify, action, and manage on deliverables.
    16. Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements.
    17. Maintain various reports in line with KPI and contractual obligations.
    18. Complete daily system checks to ensure all data to and from the transporters system is working.
    19. Daily team meetings with various stakeholders, aligned to client and transportation deliverables.
    20. Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI
    21. Support in creating and maintaining processes, SOP's, Work Instructions etc.
    22. Training and role out of change management processes
    23. Ensure ongoing performance measurement, systems and metrics are used and in line to service excellence and client centricity
    24. Have clear and consistent communication within operation and between the warehouse, transporter and client to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations
    25. Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product.
    26. Invoice management and execution.
    27. Good understanding of domestic and cross border/international transport requirements
    28. Focus on compliance levels with regards to documentation and export & import controls


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